google analytics json error

Hi @smanis,

Thanks for getting in touch, and sorry to hear you’ve been encountering problems setting up Analytics. The error you’re encountering is a generic WordPress error, which can be output elsewhere and not specific to the Site Kit plugin. So we can determine more on what’s happening in your case, please share the following:

1. Your Site Health information. You can use this form to share privately if preferred.  Please include your hosting provider within the form where requested.
2. Does this only occur if you select the option to create a new Analytics account or property, or does this appear as soon as you try to connect the module?

If the issue only occurs when selecting a new account, one workaround may be to create that account from analytics.google.com, before then selecting it within Site Kit. When we encountered users reporting this issue previously, there was a hosting configuration impacting set up.

Let me know if you have any questions with the above.

Hello James,

I’ve shared the form privately.

The error occurs only when I’m trying to connect the module. The account already exists in Google analytics (both GA4 and UA properties).

Many thanks for the update @smanis. I’ve reviewed your Site Health information and the screenshot you kindly shared. As nothing obvious stands out, please follow the steps below, which can help rule out third party plugin or browser related conflicts:

1. Login to your live site from a Chrome browser incognito window.
2. Install and activate the Health Check & Troubleshooting plugin.
3. Navigate to “Plugins > Health Check & Troubleshooting > Troubleshoot”.
4. From the same screen click on the “Available Plugins” tab at the top right and then click on the “Enable” option next to “Site Kit by Google“.
5. Attempt to connect the Analytics module once more.

Let me know how you get on with the above, or ask if you have any questions.

Hello @jamesosborne,

As I mentioned in my first post, I’ve already tried all possible solutions described here Setup – Site Kit by Google.

None of the above did work for me

Thanks for the update @smanis. If you’ve already performed a check using the Health Check & Troubleshooting plugin, let’s perform some checks with your hosting provider. I mention this as I don’t see any issue with your REST API when checking your public REST endpoints. The error you’re reporting typically related to such issues.

In order to troubleshoot this further, please check the following:

1. If you have any other WordPress sites on the same hosting platform, or if you can create a blank WordPress site, please check can you complete Analytics set up on this site.
2. Can you confirm there are no issues attempting setup with Analytics using this temporary WordPress site.

Let me know if you have any questions with the above.

Hello @jamesosborne, I can confirm that I set up successfully using temporary site.

I will also try option 1 and get back to you

Sounds good @smanis! Let me know how you get on after testing. Thank you.

Hi there @smanis. I’m just following up with you to check whether you’ve had an opportunity to check this. Let me know if you have any questions.

As we didn’t receive a response I’ll mark this as resolved. Feel free to open a new support topic if you continue to encounter issues, or reopen this topic and we’d be happy to assist.