Google Analytics stopped tracking traffic to my website

  • Resolved theroadreel

    (@theroadreel)


    3 years, 9 months ago

    Hello,

    I just noticed that Google Analytics stopped tracking traffic to my website (it has been since May 14th 2021 that no data is appearing). I also noticed that my Analitify plug in was off, so I switched it on back. However, it Google Analytics still doesn’t seem to be connected. I check Real Time Overview data with my website opened in the incognito window- but it still says 0 users. Also I see a message on Google Analytics top right hand corner saying “no hits.. property is not receiving hits, pending verification”.

    Could you please assist me with solving this issue?

    Thank you,
    Ausra

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi @theroadreel

    It appears that you don’t have Google Analytics tracking code added to your website. Please make sure that you have “Install Google Analytics tracking code” option enabled in Analytify settings.

    To enable it navigate to Analytify > Settings > Profile > enable “Install Google Analytics tracking code”
    Screenshot: https://monosnap.com/file/F4wnf2FiU6XoBTehQ0u66eTbXvMegN

    Do let us know if the issue persists.

    Thread Starter theroadreel

    (@theroadreel)

    hi @artisticasad

    thank you for your response. Google Analytics tracking code is installed and shows exactly the same as in your provided screenshot.
    How can you manually check if this code is appearing in the HEADER (or wherever it is supposed to appear(? My apologies, but I’m not a website developer, therefore, there are some things I am not familiar with.

    Thank you for your help.

    Visit your website and open source view:
    ctrl/cmd + U (if you use Chrome browser)
    or right-click and select “View page source”

    In the source view page under the <head> tag, you will find Analytify pushing Google Analytics code as in the screenshot: https://monosnap.com/file/W1Esbzyv9ydcQY7UtX8g2UVOL8WeVG

    If you see this code then the tracking code is available otherwise there is some issue on the site.

    If your website is using a caching plugin, try clearing it and then check again.
    Also, make sure you are not excluding the users from tracking other than Admin: https://monosnap.com/file/ZEtSNMz1eaclSfUPcY5fUxuuITev1v

Viewing 3 replies - 1 through 3 (of 3 total)
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