Google Category map cleared again…

Hi,

Thank you for reaching out. We have never encountered issues like this before. Please allow us some time to investigate and attempt to recreate it on our end. We will get back to you as soon as possible.

Best Regards,

Hi @polykristoffer,

We’ve thoroughly investigated and attempted to replicate the issue on our end but haven’t encountered the same problem. To assist you further, could you please provide us with a screen recording demonstrating the steps you took when the Google Category map was cleared?

This will help us better understand the issue and provide an appropriate solution. For security reasons, kindly send the screen recording to our support channel here.

Thank you for your cooperation.

Best Regards,

Hi,

As we didn’t get to hear from you, we are assuming the issue has been resolved.

For now, we are marking the thread as resolved.

You can always open a ticket if you need to.

Thank you.

Hi!

Sorry, I replied to the email but that did not seem to have updated the thread… But never the less, today the english version of the Google category map was cleared again. And I filled it out. again. and now the swedish version cleared out… (our main language). So I think there is some trouble with the plugin and WPML. Can you investigate with that info? As I wrote in my email, it would be good to have the same info in both Main language and other installed languages. Does′nt have to be translatable in WPML since it is the same Category codes. Searched through the WPML strings and such but did not find the Google category map in the settings (where you can select Translatable, Copy, Non translatable etc).

Thanks for your help!

/Kristoffer

Hi @polykristoffer,

Thank you for providing this additional information. We’ll need some time to investigate this issue further on our end, especially regarding the compatibility with WPML. Rest assured, we’ll look into it and get back to you with a solution or further information as soon as possible.

Thank you for your patience.

Best regards,

Hi @polykristoffer,

We’ve identified a scenario where the data of category mapping looks like clearing out. Allow me to explain the scenario we’ve observed on our end.

Let’s use an example to illustrate: let’s say you’ve created a category map named ‘Rex Map’ in Swedish and completed the mapping process. Now, if you switch to English (or any other language) and access the ‘Rex Map’, you’ll find that the data has been cleared, prompting you to fill out the details again. However, upon switching back to Swedish, you’ll find that the ‘Rex Map’ is restored.

Please check on your end and verify if this scenario aligns with what you’re experiencing on your end.

If this aligns with your situation, here’s how our plugin operates: you need to create separate category maps for each language. For instance, create a map named ‘Map Swedish’ for the Swedish language, complete the mapping, and save it. When you switch to English (or any other language), you’ll notice that ‘Map Swedish’ appears empty, which is expected. During this time, refrain from editing ‘Map Swedish’. Instead, create a new map specifically for the English language, such as ‘Map English’. Then, when you switch back to Swedish, you’ll find that ‘Map English’ is empty, but ‘Map Swedish’ retains its correct values.

Please let us know if this approach resolves the issue for you.

Best Regards,

Hi,

Since we did not hear back from you, we are assuming that the solution we provided has solved your issue and we are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.