Google Feed Populates But Facebook & Bing do not

Hi,

Thanks for reaching out to us.

In theory you can be using the same feed as all three of them use the same feed requirements (that of Google). However there are some small differences, for example on the availability values (in stock, out of stock and so on) so we do advise you to create 3 separate feeds for it. This is also advisable as you might, based on results, want to tweak them differently later on.

Hi there,

I have created one feed per channel and the feed needs to populate.

I’ve made an update to a product but don’t see a new file generated today though, so that is the next issue I have to figure out.

Hi,

Did you make sure to either manually or automatically reprocess the feed after you made updates to your product(s)?

Hi @supportadtribes – I didn’t reprocess the feed manually, I just waited for the daily update to run the next day.

So you are saying your automated updates are not properly running then?

If so, can you share the following with us:

• Your product feed URL
• The plugin debug.log URL. Instructions on how to retrieve it can be found here: https://adtribes.io/send-your-debug-log-to-support/

Hi @supportadtribes

Strangely of the 3 feeds I have one is running and the other two below are not.

Google: https://www.afrocentralshop.com/wp-content/uploads/woo-product-feed-pro/csv/UWsT7zQ135ZdOrRuQ2Jy7qpIAgZ2IWJ9.csv

Facebook: https://www.afrocentralshop.com/wp-content/uploads/woo-product-feed-pro/csv/Nfe5bKvE9u5REaDOxfgAtuFy0yDLuRe8.csv

Debug URL: https://www.afrocentralshop.com/wp-content/uploads/woo-product-feed-pro/logs/debug.log

Thanks.

Hi,

I tried opening your debug.log URL and getting this page: “Access Denied – Website Firewall”. Can you open up the URL for this 86.82.104.51 from The Netherlands?

Hi @supportadtribes

I just added your IP address to the allow list.

Thanks.

Hi,

Thanks for this. I had a look and noticed that for those two feeds you have this feature enabled: https://adtribes.io/update-product-feed-products-changed-new-ones-added/

Meaning as much as that your feeds will only update when changes have been made to products.

Hi @supportadtribes yes that must be it, my mistake. I’ll mark as resolved.