Google listing and ads account pending

Here are 2 screenshots:

https://postimg.cc/zbrp8F85

https://postimg.cc/WdyHLZdb

• This reply was modified 2 years, 6 months ago by 0108daniel.

Hi @0108daniel,

With account status ‘pending review’ that means that Google is holding onto something on their side and still need to check things out – you can find out more about this process and how to inquire to Google directly at this link.

Thank you for your message.
I see the link.
This is not really related to me.
I waiting already 7 business days without any result, still pending.
On the plugin it says 3 days.
On your link it says 2 business days.
Seems like there is a bug or error or something that didn’t work.
I also contacted Google Merchant Center and they told me to open a topic here.
I cannot find any information or contact info about the plugin Google listing and Ads to contact the devs about this problem.

Any dev from Google listing and Ads here?
Because it is still pending…

Hi @0108daniel,

I cannot find any information or contact info about the plugin Google listing and Ads to contact the devs about this problem.

You’re actually in the correct forum for getting assistance with the plugin. We’re here for you!

I waiting already 7 business days without any result, still pending.
On the plugin it says 3 days.

Typically, Google Merchant Center handles account reviews. However, if the connected account was created through the plugin, we should be able to look into that account for you.

Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

We will be able to help you further there.

Thank you for your message.
I send a message on the support page.
It’s now still pending

Hi @0108daniel, if you’ve submitted a support request we’ll definitely get to it.

We’ll look into your request and get back to you. Thank you for your patience!

Thank you.
Hope there is a fix soon.

We are more then a week further now but no reaction back.
I still have this problem.

Hi @0108daniel, you should have gotten a response by now if you submitted a ticket. Can you share your ticket number with me?

I didn’t get a message back.

Hi @0108daniel,

An automatic response with the ticket number is sent to your email when you submit a ticket on WooCommerce.com.

It looks like your ticket may not have been submitted which is why you haven’t gotten a response. I recommend submitting a new ticket.

I asked it 2 times already.
Still no reaction back.

Hi @0108daniel,

I asked it 2 times already.
Still no reaction back.

We haven’t received any ticket from you yet. Could you please email us directly at [email protected] instead? Make sure to include a link to this forum thread.

Thanks.

I’m having exactly the same issue. Tried creating a ticket but it says my website is not connected to woocommerce.com. I use the self-hosted version of woocommerce, how can I get support?

Thanks.