Google listing not listed

  • Resolved invision-studios

    (@invision-studios)


    6 years, 10 months ago

    I’m attempting to add your widget and connect with my client’s Google listing to grab reviews. I’m entering the exact spelling of their company name, but it’s not showing up in the list. Is there some way to input the CID or another way to enter a Google location?

Viewing 10 replies - 1 through 10 (of 10 total)
  • Thread Starter invision-studios

    (@invision-studios)

    I should mention this is a verified Google My Business listing. The company shows up in Maps with Google autocomplete.

    Plugin Author richplugins

    (@richplugins)

    Hey,

    I guesses that the issue with a Google API Key, please send debug information to [email protected] and I’ll review this.

    Thanks!

    Hi, im having the same problem. Was there a resoulution?

    Thanks

    Thread Starter invision-studios

    (@invision-studios)

    I think the developer is using the old Google Places API, not the modern Google Maps API.

    Plugin Author richplugins

    (@richplugins)

    Hey Richhickson,

    I think the issue with your Google API Key, but to see this, please send following information to [email protected]:

    1. Debug information from the setting page of the plugin (WordPress Settings / Google Reviews Widget / Setting);

    2. Link to the place on Google map;

    3. PlaceID which you can find in Google PlaceID Finder here: https://developers.google.com/maps/documentation/javascript/examples/places-placeid-finder

    Thanks!

    Plugin Author richplugins

    (@richplugins)

    Hey Invision-studios,

    I’m sorry, I haven’t heard anything about “modern Google Maps API”, as we know there’s only two types of the Google Places API: server and javascript.

    Actually, Google has a two ways to get map reviews, via server Google Places API and javascript Google Places API. And often, customers get a key for the second type of the API (javascript) which is not suitable for our plugin. In this case, we just tell that you need to get correct server Google Places API key by insturction from the setting page of the plugin (WordPress Settings / Google Reviews Widget / Setting).

    Thanks!

    Thread Starter invision-studios

    (@invision-studios)

    It appears the GMB listing in question is set as a service area business. I think that’s the issue. It’s not showing up in the PlaceID finder at all, but other similar client businesses are.

    I just checked the “I also serve customers at my business address. (Your address will be hidden from the public if this box isn’t checked.)” box and will give it a day or two to show up in the PlaceID finder, and try again.

    I’m using your plugin on dozens of other sites and always obtain the API code the same way… that’s why I was so baffled. I don’t think it’s your plugin’s fault at all, it’s the local service business aspect hiding the physical address.

    My apologies. This is a great plugin, sorry to confuse Google issues with plugin issues.

    Plugin Author richplugins

    (@richplugins)

    Thank you for inform us!

    Yes, we understand what you are talking about, but this is not always evident with immediately. Unfortunately, the Google doesn’t provides map reviews for the places without a physical address in GMB and it’s a really problem and for our plugin too, because many customers leave negative reviews thinking that the problem is in our plugin.

    I think I can resolve this topic.

    Thanks!

    Thread Starter invision-studios

    (@invision-studios)

    I will follow up here AFTER Google approves the updates on the listing. Pretty sure that will solve this.

    Plugin Author richplugins

    (@richplugins)

    Sure, also you can write us directly on support [at] richplugins.com

    Thanks!

Viewing 10 replies - 1 through 10 (of 10 total)
  • The topic ‘Google listing not listed’ is closed to new replies.