Google Listings & Ads plugin not Working keep loading

  • Resolved Anonymous User 21076742

    (@anonymized-21076742)


    1 year, 5 months ago

    Hello ,
    I hope everyone is fine ,
    Google listing and ads plugin keeps loading here is a screenshot :
    https://drive.google.com/file/d/1M6AgxLRpGhtJmLV9RjzJY4ttN_akrffm/view?usp=sharing
    I tried deleting the plugin from both Hpanel wordpress one by one and reinstalled it but it didn’t resolved it , deactivated all plugins and themes so it isn’t theme or plugin conflict as well


    I checked the logs of woo commerce this is what it said :

    2023-09-12T14:33:04+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Internal\DependencyManagement\GoogleServiceProvider::handle_unauthorized_error Client error:?POST https://api-vipgo.woocommerce.com/google/google-mc/content/v2.1/5072680572/reports/search?resulted in a?401 Unauthorized?response: { “error”: { “code”: 401, “message”: “User cannot access account 5072680572”, “errors”: [

    The issue I guess is I deleted this merchant center account 5072680572 it keeps pinging the previous account 5072680572 , same is the case with google ads account , now I have a new accounts ,

    What might be the possible solution for this ?

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @spinseller786

    It seems that this has been marked as resolved. Have you managed to get this sorted, or do you still need help resolving this?

    However, based on the error message you’ve shared, it seems like the plugin is trying to access an old Google Merchant Center account that no longer exists. Here’s what you can do to resolve this issue:

    Next, go to Marketing > Google Listings & Ads and set up the connection again. :?)

    If the issue continues, we’re here and happy to help you out further.

    Looking forward to your response!

    At last a working solution! Thank you so much, Shameem!

    Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @vkadenski

    I’m glad we were able to help!

    If it isn’t too much to ask for – would you mind leaving us a review here?
    https://www.ads-software.com/support/plugin/google-listings-and-ads/reviews/#new-post

    It only takes a couple of minutes but helps us tremendously.

    It would mean so much to us and would go a really long way.

    Thanks!

    I’m having a similar issue. I followed these steps exactly. It fixed absolutely nothing. As far as I can tell, hitting disconnect on that connection test page does nothing. In fact, it doesn’t seem to matter how many times I connect, disconnect or delete my google accounts, this plugin remains belligerently steadfast that it WILL NOT connect to Google. Even with the google account disconnected, if I try to connect, it will allow me to follow the steps to grant access, but then it ALWAYS resets to the previous screen as if nothing has happened. Everytime. Without fail.

    Hi @championmedia,

    From what I understand, you’re having a bit of a tough time with the Google Listings & Ads plugin. Despite your best efforts to connect, disconnect, or delete your Google accounts, it seems the plugin just won’t play ball. And it’s frustrating, isn’t it? Especially when, even after you’ve granted access, it just snaps back to the previous screen, as if you’ve done nothing at all.

    Given that each site setup is unique, and to ensure we adhere to our ?? forum’s best practices, could you kindly initiate a ?? new topic in our support forum? This approach helps us zero in on your specific issue and allows other users facing a similar problem to easily find and benefit from the discussion.

    In your new topic, could you please provide as much detail as possible? This might include screenshots, error messages, the steps you’ve already taken to try to resolve the issue, and any other information you think might be relevant.

    You can use https://snipboard.io to share screenshots. Just follow the instructions on the page and paste the URL in your reply.

    Thank you for your understanding and cooperation. We look forward to assisting you further on the new topic.

    Logged in just to thank Shameem for an actual working solution. Been struggling with this for days until I found this post.

    Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @massifie

    I am happy to hear this has helped. ??

    If you don’t mind, would you please consider taking 2 minutes to leave your review here: https://www.ads-software.com/support/plugin/google-listings-and-ads/reviews/ – so that others can see the positive experience you’ve had? We would certainly appreciate it!

    Meanwhile, feel free to create a new topic if you need further help with Google Listings & Ads.

    Thanks!

Viewing 7 replies - 1 through 7 (of 7 total)
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