google listings and ads plugin – blank page on setup

Hey there, @joannayoung! Thanks for contacting us. I’m happy to help you.

Could you please provide us with a screenshot so that we can see what you are describing?

I recommend using https://snipboard.io. You can share the direct link to the image as a response to this topic.

Furthermore, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
Fatal error logs (if any) under WooCommerce > Status > Logs. Then you can use the selector to search for Fatal Errors.
You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Looking forward to your reply.

Have a wonderful day!

I found other issues with my website. All wordpress published page links except home?suddenly broke “The request URL was not found on this server”. I don’t know is it related to the Google Listings and ads plugin issue?

The page link addresses are the same as page permalink.

• This reply was modified 8 months, 2 weeks ago by joannayoung.

Hey, @joannayoung!

Thanks for lettings us know.

All wordpress published page links except home?suddenly broke “The request URL was not found on this server”.?

This includes non WooCommerce pages?

If you disable WooCommerce, does the issue persist?

?I don’t know is it related to the Google Listings and ads plugin issue?

This seems like a broader issue, but to confirm, if you keep WooCommerce, but disable Google Listings does the issue persist?

If the issue persists even without the plugins active, then they are most likely unrelated, and I would suggest first solving this issue then continuing to work on the Google Listings one.

If the issue is gone after disabling the plugins, please let us know so we can assist you further.

Looking forward to your reply.

Have a wonderful day!

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Hi There,
I am facing the issue with the plugin. its shows an error “unexpected token ‘<‘, “<!DOCTYPE” … is not valid JSON” , page is blank when we try to setup

• This reply was modified 7 months ago by abdulmoiz222.

Hi @abdulmoiz222

Sorry to hear that you are experiencing the same issue.

However, to align with forum best practices, please create a new topic so that we can address your issue(s) separately.

You can create a new thread here. Make sure to include complete error details and a screenshot or video.

Thanks for understanding!