Google Listings and Ads tabs missing

Hi there!

There used to be a “Google Listings and Ads” tabs in product page, I can’t find it anymore?
https://snipboard.io/U94nx2.jpg

Can you please confirm that you have the Google Listings & Ads extension active, and configured as per the instructions under https://docs.woocommerce.com/document/google-listings-and-ads/?

If yes, and you’re still not seeing the Google Listing and Ads tab on the product edit page, please follow the steps below:

1. Share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.
2. Along with that, please share a screenshot of the product edit page you’re seeing now

If you don’t already have a screenshot service installed, you can try https://snipboard.io or https://skitch.com/.
You can share the direct link to the image as a response to this topic.

[Please redact any private details, including address, name, email address, transaction details, API Keys, Passwords, etc]

Yes, I already did but I couldn’t able to complete the setup wizard and getting this error

### WordPress Environment ###

WordPress address (URL): https://ssfurnishings.com
Site address (URL): https://ssfurnishings.com
WC Version: 6.6.1
REST API Version: ? 6.6.1
WC Blocks Version: ? 7.6.2
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.0
WP Multisite: ?
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

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Server Info: Apache mod_bwlimited/1.4 Phusion_Passenger/6.0.14
PHP Version: 7.4.30
PHP Post Max Size: 512 MB
PHP Time Limit: 300
PHP Max Input Vars: 1000
cURL Version: 7.71.0
OpenSSL/1.1.1d

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DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

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### Security ###

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Hide errors from visitors: ?

### Active Plugins (32) ###

Claim Gst: by Cozy Vision Technologies Pvt. Ltd. – 1.3.0
Facebook for WooCommerce: by Facebook – 2.6.16
Google Listings and Ads: by WooCommerce – 1.13.6
Site Kit by Google: by Google – 1.77.0
Jetpack: by Automattic – 11.0
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WOOF - WooCommerce Products Filter: by realmag777 – 1.2.8
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### Theme ###

Name: Store Front Child for SS Furnishings
Version: 1.0.0
Author URL: https://dzire2dzine.com/
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Parent Theme Name: Storefront
Parent Theme Version: 4.1.0
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### Templates ###

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### Status report information ###

Generated at: 2022-06-28 10:52:51 +05:30

Hey @dzire2dzine

Can you please go to WooCommerce > Status > Log, and check if you have any recent error log related to Google Listings & Ads? If there is any, can you please share that with me to check this issue further?

2022-06-28T05:19:04+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\API\Site\Controllers\MerchantCenter\{closure} No estimated shipping time found for country: IN
2022-06-28T05:19:35+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\API\Site\Controllers\MerchantCenter\{closure} No estimated shipping time found for country: IN
2022-06-28T05:19:49+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\API\Site\Controllers\MerchantCenter\{closure} No estimated shipping time found for country: IN
2022-06-28T06:09:44+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Notes\NoteInitializer::add_notes Merchant Center account is not set up.

Somehow its connected now, thanks

Hey @dzire2dzine

I am glad the issue has been resolved. From the error logs, I hope you have already set up and connected to your Merchant account and set up the shipping for each of your products.

thanks!

At the time of setup, when I choose “Automatically sync my store’s shipping settings to Google.” it is showing error “Unable to complete your setup” and when I select “My shipping settings are complex.” It seems to work, please guide how to resolve this?

Hi @dzire2dzine

At the time of setup, when I choose “Automatically sync my store’s shipping settings to Google.” it is showing error “Unable to complete your setup” and when I select “My shipping settings are complex.” It seems to work, please guide how to resolve this?

The error appears to be the same as previously you got.

And it looks like Google indeed doesn’t have shipping cost estimation for India as it was said before in the error log:

No estimated shipping time found for country: IN

So the workaround is correct, you just need to not check the “Automatically sync my store’s shipping settings to Google” option instead just check “My shipping settings are complex”, meaning that you have to setup shipping for each product independently through WooCommerce shipping section.

I hope that helps!

If you have any other questions, do not hesitate to let us know!

No estimated shipping time found for country: IN
Not sure why its giving that error since I already define that at the time of setup:

Hi @dzire2dzine

As @solstudioim mentioned it looks like Google indeed doesn’t have shipping cost estimation for India. Since this is the case you’d want to not check the “Automatically sync my store’s shipping settings to Google” option as it appears to be selected in the screenshot above.

Instead of using this option, we suggest checking “My shipping settings are complex”. You would then need to ensure you have set up shipping for each product independently through the WooCommerce shipping section.

Please let us know if you have additional questions!