Google maps plugin has crashed entire site

  • Resolved lisakaye

    (@lisakaye)


    7 years, 6 months ago

    Desperate for help please! I cannot access my Dashboard anymore. This is the error received after I updated the Huge IT Google Maps plugin:

    Fatal error: Uncaught Error: Call to undefined function sanitize_hex_color_no_hash() in /homepages/7/d363784989/htdocs/clickandbuilds/WhitecodeSA/wp-content/plugins/google-maps/includes/class-hugeit-maps-map.php:1163 Stack trace: #0 /homepages/7/d363784989/htdocs/clickandbuilds/WhitecodeSA/wp-content/plugins/google-maps/includes/class-hugeit-maps-db-refactor.php(90): Hugeit_Maps_Map->set_styling_hue(”) #1 /homepages/7/d363784989/htdocs/clickandbuilds/WhitecodeSA/wp-content/plugins/google-maps/includes/class-hugeit-maps-db-refactor.php(29): Hugeit_Maps_DB_Refactor::refactor_maps() #2 /homepages/7/d363784989/htdocs/clickandbuilds/WhitecodeSA/wp-content/plugins/google-maps/includes/class-hugeit-maps-install.php(119): Hugeit_Maps_DB_Refactor::init() #3 /homepages/7/d363784989/htdocs/clickandbuilds/WhitecodeSA/wp-content/plugins/google-maps/includes/class-hugeit-maps-install.php(65): Hugeit_Maps_Install::run_database_refactor() #4 /homepages/7/d363784989/htdocs/clickandbuilds/WhitecodeSA/wp-content/plugins/google-maps/include in /homepages/7/d363784989/htdocs/clickandbuilds/WhitecodeSA/wp-content/plugins/google-maps/includes/class-hugeit-maps-map.php on line 1163

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Dear lisakaye,

    Thanks for the post.
    We are sorry for the inconveniences you have faced.
    Could you let us know, please, from which version of the plugin the update has been done to the latest one?
    Seems that this error appeared because of the database refactoring which was caused by the update from the very old version to the new one.

    In order to get rid of this error for now, please, just change the plugin’s version via FTP or just remove the whole file via it.

    Looking forward to your updates.
    Thanks in advance

    Thread Starter lisakaye

    (@lisakaye)

    I actually did do just this – deleted the plugin using FTP and after this I was able to access the WP Dashboard again. I saw another user resolved the problem by updating the WordPress version BEFORE updating the plugin which I then did – and the plugin is working again! I am very relieved – totally panicked last night when my client’s whole site disappeared. Thank you very much for your response – I will always recommend your plugins due to the good support you offer.

    Dear lisakaye,

    Thank you very much for keeping us informed about your results. We really appreciate your attitude.

    Let us know if you need our help any further, we will be happy to assist.

    Wish you all the best! ??

Viewing 3 replies - 1 through 3 (of 3 total)
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