Google Pay not working

  • Hi Jose,

    I just tested your Google Pay redirect.

    In the settings, I set it up similarly to the main configuration.

    I tested the product https://sueca13flores.com/producto/test-1e/ on Android Chrome.

    I finalise the checkout and then get to see a confirmation (Gracias, to pedido ….) for a few milliseconds, then the confirmation disappears, and I get sent back to the basket.

    In the backend, I can see that the order has not been placed.

    What could be the issue?

    Does my bank need to permit Google Pay?

    Thank you!

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter Robert Orzanna

    (@orschiro)

    Here is what I see in the backend of canales.redsys.es. for that order:

    Screenshot: https://snipboard.io/jr5RUG.jpg

    The order eventually appeared in the backend of WooCommerce but again with status pending.

    Plugin Author Jose Conti

    (@jconti)

    Hi, @orschiro

    You have now activated the automatic redirection from Redsys to resolve the notification issue. However, this automatic redirection occurs whether the order has been successfully paid or if there was a failure for some reason. If it is redirecting you back to the store’s backet instead of the thank you page, it means that an error has occurred.

    I am 99.99% convinced that the error is that Google Pay is not enabled on the terminal. You can send an email to the bank’s support team to ask if it is activated. If it is not, in your case, they need to enable it for redirection.

    Thread Starter Robert Orzanna

    (@orschiro)

    I am going to reach out to the bank and let you know, thank you!

    Plugin Author Jose Conti

    (@jconti)

    You’re welcome, @orschiro

Viewing 4 replies - 1 through 4 (of 4 total)
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