Google pay: “This merchant is not enabled” despite all good in console

  • Hi, title says it all – we’re all green in the google pay console, merchant ID is correct, but when I try using it, I get the message: “This merchant is not enabled for Google Pay”. How can I debug this?

    Thank you.

    The page I need help with: [log in to see the link]

Viewing 13 replies - 1 through 13 (of 13 total)
  • Thread Starter texofant

    (@texofant)

    this is the screenshot of the google pay console:

    https://ibb.co/J2fmyxG

    • This reply was modified 4 days, 20 hours ago by texofant.
    Plugin Author Payment Plugins

    (@mrclayton)

    Hi @texofant

    This sticked support thread has the resolution for that error. https://www.ads-software.com/support/topic/google-pay-configuration/

    Kind Regards

    Thread Starter texofant

    (@texofant)

    I saw that but I couldn’t image it applies since I haven’t used https://www.tvnoir.de in ages for anything. How can I see which version google expects?
    I now added https://www.tvnoir.de as a second domain, is that correct? There is no way to avoid the waiting time for another approval, right?
    Thank you

    Thread Starter texofant

    (@texofant)

    also, any request to https://www.tvnoir.de is forcibly redirected to https://tvnoir.de…

    Plugin Author Payment Plugins

    (@mrclayton)

    How can I see which version google expects?

    It’s based on your DNS settings so it depends on what you have configured there.

    I now added?https://www.tvnoir.de?as a second domain, is that correct??

    Yes that is correct.

    also, any request to https://www.tvnoir.de is forcibly redirected to

    Google looks for the HTTP 200 response code, and with a redirect you’re likely sending a 301 status code. Not sure why Google doesn’t handle that case gracefully but no amount of feedback we have provided them has resulted in a change on their end.

    KInd Regards

    Thread Starter texofant

    (@texofant)

    Unfortunately, adding https://www.tvnoir.de as a domain didn’t help, I still get this:
    “Dieser H?ndler unterstützt Google Pay noch nicht.”
    (“this merchant doesn’t support Google Pay yet).
    But in my google pay console, both https://www.tvnoir.de and tvnoir.de are green and active.

    Plugin Author Payment Plugins

    (@mrclayton)

    Hi @texofant

    If you entered https://www.tvnoir.de then that’s incorrect. It should just be www.tvnoir.de

    There should be no http or https in the domain entries. This is not an issue with the Stripe plugin, it’s a configuration error in your Google Console.

    You could just use the Payment Request Gateway which has a GPay integration and doesn’t require the registration process.

    Kind Regards

    Thread Starter texofant

    (@texofant)

    No I entered tvnoir.de and www.tvnoir.de, it’s all good on the google side, see
    https://ibb.co/Gt1Prk2

    www.ads-software.com automatically adds the stupid https:// it did not come from me.

    • This reply was modified 1 day, 22 hours ago by texofant.
    • This reply was modified 1 day, 22 hours ago by texofant.
    Plugin Author Payment Plugins

    (@mrclayton)

    @texofant Did you make sure to copy and paste the merchant ID from the Google Console into the Google Pay Settings page?

    Perhaps the ping from Google to your site is failing and so they’re triggering that error. Unfortunately there isn’t anything we can do within the plugin to resolve that error because it’s triggered by Google and not related to the plugin.

    Kind Regards

    Thread Starter texofant

    (@texofant)

    still same message. This is my google pay console
    https://ibb.co/WBwsmhw

    Plugin Author Payment Plugins

    (@mrclayton)

    still same message.?

    You didn’t indicate if you changed anything. Please reference my previous reply regarding the Google Pay merchant ID.

    Thanks

    Thread Starter texofant

    (@texofant)

    I did put the merchant ID in the settings, see the screenshot. As I stated before, everything looks completely correct, but I still get the message “Dieser H?ndler unterstützt Google Pay noch nicht.” (this merchant doesn’t support google pay yet) when a customer uses google pay.

    Thread Starter texofant

    (@texofant)

    What could I do to debug this further? I’m really out of ideas ??

Viewing 13 replies - 1 through 13 (of 13 total)
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