Google Photos not showing – no other plugins enabled

Before you insert the gallery, what does the last screen show you as the gallery preview? Is it creating a gallery node on your page? Can you create a WP gallery with Photonic on the same page, for reference? I would like to see what is being generated.

Many thanks for the prompt response. Unfortunately, I only saw your response now.

I have added to the page:
a. a Photonic gallery with one media file
b. the Photonic gallery using Google Photos that isn't showing anything
c. a WP gallery with one media file
d. a Photonic gallery with Google Photos using the short code I see in the last screen you mentioned i.e.
[gallery type='google' view='photos' album_id='APo_eho6W9X5a6tMH5glVXFsyX0zdkveXHMxaJ-dXM10V_YhINjqRGdk2Qoak_dhhbC78e7gSYJu' crop_thumb='crop' columns='auto' main_size='1600' thumb_size='150' layout='square' date_filters='']

above that it shows:


type: google
view: photos
album_id: [hidden by me]
crop_thumb: crop
columns: auto
main_size: 1600
thumb_size: 150
layout: square
date_filters:
The following is the corresponding shortcode for this block. If for some reason you are unable to create a Photonic block you can paste this into a Shortcode block:

Happy to give you admin access if that helps

Many Thankis

Is your link still https://ostroffs.org/24-2/ ? I am not seeing anything there (not even the non-Photonic galleries).

Thank you!
Apologies. This is the correct link: https://ostroffs.org/cohens/

This is how it currently looks in the front end editor

OK – try this:

1. Go to Photonic → Settings → Generic Options → Generic Settings → Custom Shortcode. Put in something like photonic over there. This means that you will no longer use the gallery shortcode for Photonic galleries, rather you will use a shortcode called photonic.
2. For the Photonic galleries that you created using shortcodes, e.g. the WP gallery and the Google Photos gallery, replace [gallery ... with [photonic ....
3. Save

Let me know what you see after that.

Thank you. That didn’t solve the issue. I have created a new test page with just two shortcodes:


[photonic type=’google’ view=’photos’ album_id=’hidden by me’ crop_thumb=’crop’ columns=’auto’ main_size=’1600′ thumb_size=’150′ layout=’square’ date_filters=”]

[photonic ids=’15,29′ main_size=’full’ thumb_size=’thumbnail’ style=’square’ tile_size=’full’]

The second one displays ok but the first one doesn’t
https://ostroffs.org/32-2/

At this point, I am not sure of what to suggest as a fix.

• There are no error messages showing up in your page, so there is no JS conflict that is preventing this.
• There is, however, no trace of the shortcode on your page; when I do a “View Source”, I don’t see the Google shortcode at all – so it is not even getting to the point of invoking the shortcode.
• I suspected that it might be happening because something is overriding your gallery shortcode (e.g. your theme), but that too doesn’t seem to be the case.
• You are getting your galleries via the back-end, so there is no issue with your authentication.

I can suggest a few other things, but I am almost at a dead-end here, since I have never seen this happen before.

• For the Google gallery, try using a JS load mode. Let me know when you have done this, as it will at least tell me whether there is any issue with your shortcode.
• You can try switching to a different theme, but you are using a default theme, which should work without issues.
• You can try creating a Flickr gallery – see if that works.
• You can look at your server’s error logs to see if there is something failing in the back-end.
• Lastly, you can contact your hosting provider to see if they have put in something that might be preventing a connection on the front-end.

Thank you.
I have switched to JS load mode.
Now I see a “busy/waiting” loading cursor.
Therefore. I thought maybe my album is too big.
So I created a test page with a small album. Same issue: https://ostroffs.org/34-2/

I’ll try a different theme

Switched to twenty-twenty-two
same issue
will try to look for logs

Since you activated the JS load mode and are now seeing the spinning wheel, this tells me a few things:

• Photonic’s shortcode is being evaluated by your setup, be it for WP or for Google.
• Photonic is trying to connect to Google. Basically, in the JS load mode, I am seeing a call being made to admin-ajax.php, which encases the call to Google. Without the JS load mode, Photonic would do the call directly without going through admin-ajax.php.
• The call to Google is either not going through (could be a configuration issue with your host), or yielding an erroneous response (could be an issue with Photonic’s handling).

Let me know what you find through your logs. Also let me know if you are able to test for something like Flickr.

Good news!
Tim from the hosting co: https://www.mddhosting.com/
found the issue and solved it for me ??

He pointed out that in the Photonic settings
“Media to Show” was set to Videos Only

@sayontan Many thanks for all your patience and prompt responses ??