• Resolved Monica Biel

    (@monicabiel)


    Hello, I created again the keys and tried the No-Conflict Mode but still not working the invisible captcha, any idea what can be the problem? thank you for your help

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • raytan12

    (@raytan12)

    I encountered such errors before and the reason is that I have other plugins that are also doing recaptcha. perhaps you want to double-check if you have other plugins that also perform recaptcha functions?

    Plugin Support Shawon Chowdhury

    (@shawon001)

    Hi @monicabiel,

    Thanks for reaching out and sorry to hear about this.

    Since you’ve already tried enabling no-conflict mode, please check if you are using any optimization plugins on your site. If yes, in the optimization plugin, disable Javascript optimization settings temporarily, save settings, and clear the cache to see if it resolves the issue.

    If nothing helps, there might be a conflict between the forms and the site theme or another plugin. We saw some cases where 3rd party plugins may throw JS errors which can prevent reCaptcha from working properly. To troubleshoot this, please try the steps described in our detailed guide on how to test for plugin/theme conflicts.

    Hope this helps!
    Let me know your findings. Thanks ??

    Plugin Support Shawon Chowdhury

    (@shawon001)

    Hi @monicabiel,

    We haven’t heard back from you in a few days, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
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