Google Sheets not authenticating

Hello @askamys

Unfortunately we are not permitted to troubleshoot issues with Premium products in these support forums in accordance with the WordPress Guidelines, but we are more than happy to troubleshoot this problem through our Premium Support channel.

Could you create a Premium Support ticket through your weForms account so our team can investigate this problem further?

Thanks
Elana D.

I have the same issue, paid Pro user, premium support is unresponsive.. as in.. it’s been a week and zero response on my ticket. If we don’t get a fix for this soon, I guess we can all just request refunds / chargebacks on our payments until this issue is resolved.

Hi @bompus, I do apologize for the inconvenience.

This forum is solely for product support and we have very little to do with premium support. If you haven’t received an update by now maybe try starting a thread there.

I do apologize for the inconvenience.

The problem is that premium support does not respond. Multiple tickets by multiple people over multiple months, zero response to anyone. It’s like it’s been abandoned.

I wish I had more insight for you @bompus. I do apologize for your inconvenience. As far as I understand they should answer all contacts in the order they are received. Hopefully they can get to yours soon.