Google Site Kit and Constant Contact Bug

  • Resolved hutchy68

    (@hutchy68)


    1 year, 8 months ago

    Hi, I contacted Google Site Kit support, who confirmed the bug. Please see, https://www.ads-software.com/support/topic/enabling-site-kit-connected-but-no-settings/ for more details.

    In short, when Constant Contact is connected, and Google Site Kit is set up, the success of connection to Google Account ends in a successfully connected to Constant Contact connected page.

    Both plugins worked on the website, then Constant Contact had the major update. Trying to remember the update sequence, but I think I updated Constant Contact first, then Google Site Kit that day. More details and what I did to fix.

    • The Dashboard for Site Kit vanished and it was asking for user login.
    • Logging in, said the account was already connected and had permission. No data, no settings, it was in a loop of create the connection.
    • Disable Constant Contact, go through the connection in Site Kit, works as expected. Dashboard displays analytics and information, and the setting tab reappeared.
    • Activate Constant Contact, reconnect, success.
    • Google Site Kit is maintaining the Dashboard and Settings now.

    What I don’t know. If Site Kit updates again, will this break again. Will I have to deactivate Constant Contact, update Site Kit and then reactivate Constant Contact. Anyway, the weirdness of it all is Site Kit User Login ending in the Connection to Constant Contact is successful.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Constant Contact

    (@constantcontact)

    Hi @hutchy68

    Very odd indeed, as we don’t have any integrations with Site Kit out of box.

    Out of curiosity, do you by chance have the “Google Analytics? tracking opt-in.” checkbox checked and/or do you have Google reCAPTCHA set up to help with spam prevention?

    I’m curious if somehow either of those are interrupting things in some way.

    Same thing happening. Do not have the opt-in or reCAPTCHA set up

    Plugin Author Constant Contact

    (@constantcontact)

    Looking into this and how to potentially recreate.

    Plugin Author Constant Contact

    (@constantcontact)

    @hutchy68 @farlane

    We found the source of the issue and we have a fix determined. If either of you need it right now, we can provide a quick copy of the plugin that includes that fix. If you’re fine with holding a little bit, we will get it into a next release, which we’re still working on.

    Pending some information there before we push out a next release.

    I’m good waiting. Would love it if you post here when you release it though so I can test & reply with the results.

    Plugin Author Constant Contact

    (@constantcontact)

    Keep an eye on site updates and changelogs within the update details, as we try to keep that accurate.

    That said, we’ll definitely try to post here as well once our fixes have been added.

    Thread Starter hutchy68

    (@hutchy68)

    Great, will wait for the production release. Thanks for fixing.

Viewing 7 replies - 1 through 7 (of 7 total)
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