• Resolved shaysparkscale

    (@shaysparkscale)


    I have connected my website to Google analytics 4 using Google site kit. The property is the same for both, it is collecting data on the google site kit dashboard, however not on GA4 reports. How can I fix this issue?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support James Osborne

    (@jamesosborne)

    Thanks for reaching out @shaysparkscale. Site Kit pulls the information from a users Google Analytics account and displays the information within the Site Kit dashboard. For that reason, what you’re seeing within your Analytics reports from analytics.google.com should be similar to what you see within the Site Kit dashboard. So we can determine more on what may be happening in your case, please share the following:

    1. A screenshot of what you see within the Site Kit dashboard. Note that if your seeing any “Gathering data” message, this is normal if you’ve only just connected your site to GA4. You can use a service such as Imgur or Jumpshare to share a screenshot, while using this form to share this privately if preferred.?
    2. When you click on the “Source: Analytics” link within the Site Kit dashboard, do you see data appearing on the main Analytics interface?

    Let me know if you have any questions with the above.

    Thread Starter shaysparkscale

    (@shaysparkscale)

    Thank you I have submitted the form.

    Plugin Support James Osborne

    (@jamesosborne)

    Thanks for sharing @shaysparkscale. From one of the screenshots you provided, these are Search Console metrics (Impressions, Clicks, Unique visitors from Search). They don’t indicate any issue with your Analytics setup.

    I also performed some checks on your site and I can confirm that your Analytics visits are firing as expected, for the property you have connected within Site Kit. You can check this yourself using the tagassistant.google.com service.

    As all is setup and appears to be working as expected, I suspect what you’re encountering is normal, with data not yet collected on your site. I’m happy to check up with you late in the week to confirm that site visits are working as expected, and registered with your GA4 property.

    Let me know if you have any questions with the above.

    Thread Starter shaysparkscale

    (@shaysparkscale)

    Hello thanks again, i just did a bunch of test and redid the connection and it seems to be working now.

    Plugin Support James Osborne

    (@jamesosborne)

    Glad to hear it @shaysparkscale, and appreciate the quick response. If you have any further Site Kit queries, be sure to get in touch. If you have a moment free please also consider leaving a review after testing out the dashboard and features that the plugin provides.

Viewing 5 replies - 1 through 5 (of 5 total)
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