Google Site kit not triggering on website

  • Resolved jonbstrong

    (@jonbstrong)


    4 years, 4 months ago

    I have set up Google site kit and successfully linked it to my google analytics and search console. However, when testing whether the tag manager or console are being triggered using google tag assistant chrome extension or the google tag manager Preview and Debug Console, neither show that analytics or tag manager are working.

    Here is the health site info:

    
### wp-core ###

version: 5.5.3
site_language: en_US
user_language: en_US
timezone: +00:00
permalink: /%postname%/
https_status: true
multisite: false
user_registration: 0
blog_public: 1
default_comment_status: open
environment_type: production
user_count: 3
dotorg_communication: true

### wp-paths-sizes ###

wordpress_path: /home1/teeingof/public_html/spotlightpodcasting
wordpress_size: 41.77 MB (43797718 bytes)
uploads_path: /home1/teeingof/public_html/spotlightpodcasting/wp-content/uploads
uploads_size: 46.81 MB (49081444 bytes)
themes_path: /home1/teeingof/public_html/spotlightpodcasting/wp-content/themes
themes_size: 4.87 MB (5109978 bytes)
plugins_path: /home1/teeingof/public_html/spotlightpodcasting/wp-content/plugins
plugins_size: 65.91 MB (69110236 bytes)
database_size: 11.42 MB (11978648 bytes)
total_size: 170.78 MB (179078024 bytes)

### wp-dropins (1) ###

advanced-cache.php: true

### wp-active-theme ###

name: Twenty Nineteen (twentynineteen)
version: 1.7
author: the WordPress team
author_website: https://www.ads-software.com/
parent_theme: none
theme_features: core-block-patterns, automatic-feed-links, title-tag, post-thumbnails, menus, html5, custom-logo, customize-selective-refresh-widgets, wp-block-styles, align-wide, editor-styles, editor-style, editor-font-sizes, editor-color-palette, responsive-embeds, infinite-scroll, jetpack-responsive-videos, jetpack-geo-location, jetpack-content-options, widgets
theme_path: /home1/teeingof/public_html/spotlightpodcasting/wp-content/themes/twentynineteen
auto_update: Enabled

### wp-themes-inactive (3) ###

Twenty Seventeen: version: 2.4, author: the WordPress team,Auto-updates enabled
Twenty Sixteen: version: 2.2, author: the WordPress team,Auto-updates enabled
Twenty Twenty: version: 1.5, author: the WordPress team,Auto-updates enabled

### wp-mu-plugins (2) ###

Endurance Page Cache: version: 2.0.4, author: Mike Hansen
SSO: version: 0.3, author: Garth Mortensen, Mike Hansen

### wp-plugins-active (11) ###

Akismet Anti-Spam: version: 4.1.7, author: Automattic, Auto-updates enabled
All In One WP Security: version: 4.4.4, author: Tips and Tricks HQ, Peter Petreski, Ruhul, Ivy, Auto-updates enabled
Bluehost: version: 2.3.1, author: Bluehost, Auto-updates enabled
Duplicate Page: version: 4.3, author: mndpsingh287, Auto-updates enabled
Head, Footer and Post Injections: version: 3.2.1, author: Stefano Lissa, Auto-updates enabled
Jetpack by WordPress.com: version: 9.0.2, author: Automattic, Auto-updates enabled
Site Kit by Google: version: 1.19.0, author: Google, Auto-updates enabled
Tawk.to Live Chat: version: 0.4.3, author: Tawkto, Auto-updates enabled
Thrive Architect: version: 2.6.1.3, author: <a href="https://www.thrivethemes.com">Thrive Themes</a>, Auto-updates enabled
Thrive Product Manager: version: 1.2.4, author: Thrive Themes, Auto-updates enabled
WP Super Cache: version: 1.7.1, author: Automattic, Auto-updates enabled

### wp-media ###

image_editor: WP_Image_Editor_Imagick
imagick_module_version: 1650
imagemagick_version: ImageMagick 6.7.2-7 2017-03-22 Q16 https://www.imagemagick.org
file_uploads: File uploads is turned off
post_max_size: 260M
upload_max_filesize: 256M
max_effective_size: 256 MB
max_file_uploads: 20
imagick_limits: 
	imagick::RESOURCETYPE_AREA: 14 GB
	imagick::RESOURCETYPE_DISK: -1
	imagick::RESOURCETYPE_FILE: 12288
	imagick::RESOURCETYPE_MAP: 48 MB
	imagick::RESOURCETYPE_MEMORY: 48 MB
	imagick::RESOURCETYPE_THREAD: not available
gd_version: bundled (2.1.0 compatible)
ghostscript_version: 8.71

### wp-server ###

server_architecture: Linux 4.14.146-225.ELK.el6.x86_64 x86_64
httpd_software: Apache
php_version: 7.3.23 64bit
php_sapi: cgi-fcgi
max_input_variables: 1000
time_limit: 30
memory_limit: 256M
max_input_time: 60
upload_max_filesize: 256M
php_post_max_size: 260M
curl_version: 7.73.0 OpenSSL/1.1.1h
suhosin: false
imagick_availability: true
pretty_permalinks: true
htaccess_extra_rules: false

### wp-database ###

extension: mysqli
server_version: 5.6.41-84.1
client_version: mysqlnd 5.0.12-dev - 20150407 - $Id: 7cc7cc96e675f6d72e5cf0f267f48e167c2abb23 $

### wp-constants ###

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /home1/teeingof/public_html/spotlightpodcasting/wp-content
WP_PLUGIN_DIR: /home1/teeingof/public_html/spotlightpodcasting/wp-content/plugins
WP_MAX_MEMORY_LIMIT: 256M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: true
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_LOCAL_DEV: undefined
DB_CHARSET: utf8
DB_COLLATE: undefined

### wp-filesystem ###

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
mu-plugins: writable

### jetpack ###

site_id: xxxxxx
ssl_cert: No
time_diff: undefined
version_option: 9.0.2:1602261312
old_version: 9.0.1:1602025327
public: Public
master_user: #2 jonbstrong
current_user: #2 jonbstrong
tokens_set: Blog User
blog_token: 7)6D8#xxxxxxx*q@0
user_token: lhv@xxxxxxxxxxx(j(xxxxxxxxxxx
version: 9.0.2
jp_plugin_dir: /home1/teeingof/public_html/spotlightpodcasting/wp-content/plugins/jetpack/
plan: free
protect_header: {"trusted_header":"REMOTE_ADDR","segments":1,"reverse":false}
full_sync: {"started":"Sun, 05 Apr 2020 10:58:30 +0000","finished":"Sun, 05 Apr 2020 10:58:36 +0000","progress":{"options":{"finished":true},"functions":{"finished":true},"constants":{"finished":true},"users":{"total":"1","sent":1,"finished":true,"last_sent":"2"}},"config":{"options":true,"functions":true,"constants":true,"users":[2]}}
sync_size: undefined
sync_lag: 0 seconds
full_sync_size: undefined
full_sync_lag: 0 seconds
idc_urls: {"home":"https:\/\/spotlightpodcasting.com","siteurl":"https:\/\/spotlightpodcasting.com","WP_HOME":"","WP_SITEURL":""}
idc_error_option: false
idc_optin: true
cxn_tests: All Pass.

### google-site-kit ###

version: 1.19.0
php_version: 7.3.23
wp_version: 5.5.3
reference_url: https://spotlightpodcasting.com
amp_mode: no
site_status: connected-site
user_status: authenticated
connected_user_count: 1
active_modules: site-verification, search-console, analytics, pagespeed-insights, tagmanager
required_scopes: 
	openid: ?
	https://www.googleapis.com/auth/userinfo.profile: ?
	https://www.googleapis.com/auth/userinfo.email: ?
	https://www.googleapis.com/auth/siteverification: ?
	https://www.googleapis.com/auth/webmasters: ?
	https://www.googleapis.com/auth/analytics.readonly: ?
	https://www.googleapis.com/auth/tagmanager.readonly: ?
search_console_property: https://spotlightpodcasting.com/
analytics_account_id: 2734????
analytics_property_id: UA-2734??????
analytics_profile_id: 2151?????
analytics_use_snippet: yes
tagmanager_account_id: 4428??????
tagmanager_container_id: GTM-M66????
tagmanager_amp_container_id: none
tagmanager_use_snippet: yes

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Support James Osborne

    (@jamesosborne)

    Thanks for reaching out. From inspecting your sides source code I don’t see any Analytics or Tag Manager snippet. In order to troubleshoot the cause can you inform me of the following:

    1. Have you made any modifications to your active theme, which may have resulted in some hooks being removed?
    2. Did you have Analytics or Tag Manager working previously, using a manual insertion or your Head, Footer and Post Injections plugin?
    Thread Starter jonbstrong

    (@jonbstrong)

    1. No. I’m currently using the Twenty Nineteen WordPress theme with Thrive Architect.
    2. Possibly, hard to remember. I had the head, footer and post injections plugin active as I was previously using an HTML snippet, but it wasn’t analytics or tag manager related. I’ve now deactivated & removed it, but no change.

    As you can see from these screenshot, in the backend, the site kit is saying that the snippets for GA and GTM are inserted, even though this is not the case:
    https://cln.sh/IMSRFy
    https://cln.sh/IU4qmQ

    Plugin Support James Osborne

    (@jamesosborne)

    Thanks for sharing the screenshots. If you’re comfortable checking the source code of your site the following troubleshooting steps might be useful to check whether the snippet appears:

    1. Login to your site from a Chrome browser incognito window
    2. Ensure logged in users are counted in your Analytics metrics. You’ll find the settings under “Site Kit > Settings > Connected Services > Analytics > Edit”.
    3. Install and activate the Health Check & Troubleshooting plugin.
    4. Navigate to “Plugins > Health Check & Troubleshooting > Troubleshoot”. (This will temporarily deactivate other plugins and switch to a default theme – for you only, as a logged in user).
    5. Check your sites source code, I you shouldn’t find any snippet placed
    6. From back in your Health Check plugin click on the “Available Plugins” tab at the top right and then click on the “Enable” option next to”Site Kit”. After enabling check your sites source code one more after refreshing the page. If you’re able to view any snippet there may be a plugin or theme impacting the rendering of this snippet
    7. Back in troubleshooting mode click on the “Enable” option next to any additional plugins, before then visiting your sites source code once more and checking does the snippet remain.
    8. If the snippet remains try activating a different theme while in troubleshooting mode, before then checking the source code once mode (Please refresh the page before checking)

    You can exit troubleshooting mode after the checks above. Let me know how you get on after checking. The above is an alternative to switching themes and deactivating plugins while checking.

    If you have any questions on the above, or if you’re unsure how to check your sites source code let me know and I’d be happy to assist.

    • This reply was modified 4 years, 4 months ago by James Osborne. Reason: Updated steps
    Thread Starter jonbstrong

    (@jonbstrong)

    Thanks for your answer. The troubleshooting revealed that enabling the Thrive Architect plugin disabled Google Tag Manager & analytics. I’m not sure how or why though, as I’m using architect on another site and this isn’t occurring. I’m not using anything in the Analytics & Scripts section for Thrive Architect either.

    Thread Starter jonbstrong

    (@jonbstrong)

    I can also see that for any web pages where I’m not using Thrive Architect, Google Site kit works properly. e.g. https://spotlightpodcasting.com/testing/

    Plugin Support James Osborne

    (@jamesosborne)

    That’s interesting, very useful insights, I’ll bring this up with the team. I haven’t tested out Thrive myself so I can’t be sure, how you been able to determine any configurations that may remove particular WordPress hooks?

    Thread Starter jonbstrong

    (@jonbstrong)

    It looks as though Thrive Architect forces us to use their tracking scripts for their landing pages and a fallback plugin like Google site kit to manage everything else. Doesn’t seem very efficient, but that’s the way they seem to expect users to deal with it
    More context:

    https://thrivethemes.com/landing-page-script-manager/

    Plugin Support James Osborne

    (@jamesosborne)

    Thanks for sharing, I’ll pass that onto the team and keep a note internally. If we’re able to test the plugin we can check for any possible homepage workarounds. We’ll keep this topic open in the meantime.

    Plugin Support James Osborne

    (@jamesosborne)

    Many thanks for your patience on this. You are correct in your troubleshooting, and I’ve been able to recreate the same experience from my side.

    As Thrive Themes overwrites your homepage with it’s own custom template you can manually insert any product snippets using the Thrive Architect plugins “Custom Scripts” configuration.

    Your site is should already be verified by Search Console, so for Analytics you just need to insert your Analytics tag within that placement. There is a guide you can follow on the Thrive theme website if you run into any trouble.

    Let me know if you have any further queries on this and we’d be happy to assist where possible.

    Plugin Support James Osborne

    (@jamesosborne)

    As we didn’t receive a response I’ll mark this as resolved. Feel free to open a new support topic if you have any additional queries.

Viewing 10 replies - 1 through 10 (of 10 total)
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