Google Tag snippet code not working

Hi @4familyes,

Thank you for reaching out.

From what I can see on your site it looks like you also need to add the Body tag for the tag manager to work properly.
So, in this case, you also need a 2nd snippet for this code: https://a.supportally.com/WN4RBX set to Auto-Insert and location “Site Wide Body”.

Hi there,

Both tags were already on the website.

Here are screenshots:
https://postimg.cc/KKJfkbG5
https://postimg.cc/75NMd42y
https://postimg.cc/5XHQqMS3

Thank you for your help.
JD

Hi there,

I can’t see the body tag in the source of the page which might mean the theme you are using is not using the wp_body_open function needed to run those.
Regardless, the script tag is present on the page: https://a.supportally.com/NmXv3r

Have you tried clearing the cache before running preview mode? Maybe the changes were not fully published yet.

Hi there,

I just tried clearing ALL Chache and unfortunately, we still get the following:
https://postimg.cc/jwpCk26c

Any further steps recommended?

Thank you for your help!!!
JD

Hi @4familyes,

Thanks for the update – can you please try temporarily disabling any browser extensions that might interfere like adblockers or Ghostery?

This might be a local issue as the script tag seems to be loading correctly from WPCode.

Hi Mircea,

Here is the list of extensions

https://postimg.cc/S2gVBfBG

Can the Tag Assistant Legacy be the one causing issues? I will disable them all and post an update.

Hi there,

https://postimg.cc/gXkh8FxY

Disabling the extensions fixed the issue. Thank you!