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Resolved byjillee
(@byjillee)

3 years, 10 months ago

Hi,

I’ve been experiencing a conflict with the Google Web Stories plugin. What happens is I create a story, publish it and when I edit it and resave it erases all the content that was originally there.

I’ve been troubleshooting this with the Web Stories team in this thread, and was able to determine that it’s Revisions that is causing the conflict.

Please let me know what you need from me to begin troubleshooting this issue.

Thanks!

Viewing 10 replies - 1 through 10 (of 10 total)

Plugin Author Steve Burge
(@stevejburge)

3 years, 10 months ago

Hi @byjillee

Thanks for using PublishPress Revisions.

The Free version of this plugin supports the WordPress core. For data stored in extra plugins like this, you will need the Pro version: https://publishpress.com/revisions

Thread Starter byjillee
(@byjillee)

3 years, 10 months ago

I upgraded to Pro but I’m still experiencing the Web Stories conflict. What should I do next?

Plugin Author Steve Burge
(@stevejburge)

3 years, 10 months ago

thanks @byjillee

Could you open a support ticket on our site, please? Our Pro team will dig in an resolve this for you.

Thread Starter byjillee
(@byjillee)

3 years, 10 months ago

When I try to submit a ticket I receive this message: https://d.pr/i/985Wmr

No, my VPN is not active.

Plugin Author Steve Burge
(@stevejburge)

3 years, 10 months ago

Sorry, we had some DDOS issues over the last days, and Cloudflare may be overly protective. Please try again now.

Thread Starter byjillee
(@byjillee)

3 years, 10 months ago

Hard refreshed and it’s still not working.

Plugin Author Steve Burge
(@stevejburge)

3 years, 10 months ago

Apologies. Try again, please. I’ve turned the protection off entirely.

Thread Starter byjillee
(@byjillee)

3 years, 10 months ago

Still not working.

I logged out and logged back in, I’ve even tried incognito.

Is there an email I can send my request to?

Plugin Author Steve Burge
(@stevejburge)

3 years, 10 months ago

Sure. Use help @ publishpress.com

If you use your Pro account email, that will go right to our support team.

Thread Starter byjillee
(@byjillee)

3 years, 10 months ago

Thanks.

Sent.

Viewing 10 replies - 1 through 10 (of 10 total)

The topic ‘Google Web Stories Conflict’ is closed to new replies.