Google Workspace + SMTP Error

  • Resolved caitie

    (@caitie)


    1 year, 9 months ago

    This plugin has worked for a while but stopped recently. I’ve double checked the credentials, generated a new app password, etc, to no avail. Can you spot the issue? Here’s the error message – Thanks!

    Versions:

WordPress: 6.2

WordPress MS: No

PHP: 7.4.33

Easy WP SMTP: 2.1.0

Params:

Mailer: smtp

Constants: No

ErrorInfo: SMTP Error: Could not connect to SMTP host. Failed to connect to serverSMTP server error: Failed to connect to server SMTP code: 110 Additional SMTP info: Connection timed out

Host: smtp.gmail.com

Port: 585

SMTPSecure: tls

SMTPAutoTLS: bool(true)

SMTPAuth: bool(true)

Server:

OpenSSL: OpenSSL 1.1.1p 21 Jun 2022

Apache.mod_security: No

Debug:

Email Source: Easy WP SMTP

Mailer: Other SMTP

SMTP Error: Could not connect to SMTP host. Failed to connect to serverSMTP server error: Failed to connect to server SMTP code: 110 Additional SMTP info: Connection timed out

SMTP Debug:

2023-05-08 14:24:14 Connection: opening to smtp.gmail.com:585, timeout=30, options=array()

2023-05-08 14:24:44 Connection failed. Error #2: stream_socket_client(): unable to connect to smtp.gmail.com:585 (Connection timed out) [/home/caitieme/public_html/wp-includes/PHPMailer/SMTP.php line 389]

2023-05-08 14:24:44 SMTP ERROR: Failed to connect to server: Connection timed out (110)

SMTP Error: Could not connect to SMTP host. Failed to connect to server
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support David

    (@dpinson)

    Hi @caitie,

    Try reaching out to your web host about this issue. According to the error message, the connection attempt is timing out. Your connection may not be reaching the Google server if the hosting server is blocking your connection, or possibly all outgoing connections (which is becoming more common these days).

    I hope that helps! Have a great day!

    Thread Starter caitie

    (@caitie)

    Thanks so much! Google Workspace support was able to share the newest settings with me and the issue seems resolved.

Viewing 2 replies - 1 through 2 (of 2 total)
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