google_api_connection_fail

  • Resolved ???? ????

    (@cyrus2161)


    5 months, 1 week ago

    when I followed instruction to Set up Site Kit I faced the error below >>

    Your site may not be ready for Site Kit

    Looks like your site is having a technical issue with requesting data from Google services.
    Click here?for more information, or to get more help, ask a question on our?support forum?and include the text of the original error message:
    google_api_connection_fail

    the attached screenshot is >>

    The page I need help with: [log in to see the link]

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  • Plugin Support Adam Dunnage

    (@adamdunnage)

    Hi?@cyrus2161, thanks for getting in touch and providing the information. We have commonly seen this warning and error when there is an issue with your site connecting with IPv6.

    Typically when IPv6 addresses are blocked, it is because your IP address falls within a specific range that includes users from regions where Google services are blocked. We do now have a solution for this.

    Please can you follow the steps below:

    • Download?this mini-plugin,?which allows Site Kit setup over IPv4 instead of IPv6
    • Upload the plugin file on your site by going to?Plugins > Add New > Upload Plugin
    • Once installed, try setting up Site Kit again

    If this doesn’t resolve the issue then please can you share your?Site Health information. You can?use this form?to share privately if preferred. If you have any questions on the above information then let me know.

    Plugin Support Adam Dunnage

    (@adamdunnage)

    As we didn’t receive a response I’ll mark this as resolved. Feel free to?open a new support topic?if you continue to encounter issues, or reopen this topic and we’d be happy to assist.

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