Grace Instagram Feed Gallery not updating with new feed

Thanks for your response. I’d already contacted them and they told me “ask hosting guys to check cron and CURL settings, blacklists, firewalls, etc”. Is there any specific setting that I should be checking with hosting company beside those mentioned above?

Hi, without access it is not easy to give advice. Usually, this happens when hosting software (or third-party WP plugin, or config) fails.

@awesomeoman I’ve deleted your offer to login to your user’s site. I’m am 100% sure you mean well but please never ask for credentials on these forums.

https://www.ads-software.com/support/guidelines/#the-bad-stuff

Now for the why: The internet is a wonderful place full of very nice people and a few very bad ones. I’m sure everyone here is very nice however, by giving some ones keys to your house you are trusting they wont steal anything. Likewise the person who takes the keys is now responsible for the house FOREVER.

If something was to go wrong, then you the author may well legally become liable for damages, which they would not normally have been as their software is provided without warranty.

Please be aware that repeatedly asking for credentials will result in us asking you to repeatedly stop before escalating up to the plugins team.

There are many ways to get information you need and accessing the user’s site is not one of them. That’s going too far.

• Ask for a link to the https://pastebin.com/ log of the user’s web server error log.
• Ask the user to create and post a link to their phpinfo(); output.
• Ask the user to install the Health Check plugin and get the data that way.
• Walk the user through enabling WP_DEBUG and how to log that output to a file and how to share that file.
• Walk the user through basic troubleshooting steps such and disabling all other plugins, clear their cache and cookies and try again.
• Ask the user for the step-by-step on how they can reproduce the problem.

You get the idea.

Volunteer support is not easy. But these forums need to a safe place for all users, experienced or new. Accessing their system that way is a short cut that will get you into real trouble in these forums.

• This reply was modified 7 years ago by Jan Dembowski.

@awesomeoman if you want i can provide my website credential. Because problem is not solve yet.

Hello i have the same problem. ??????

@coder618 If issue still appears, please contact us https://social-streams.com/contact/

@robertocr If issue still appears, please contact us https://social-streams.com/contact/

Hello,

I am still having the same problem. I would discard curl dissallowed because it works when the cash is being refreshed. It just doesnt update in time.

Cheers

@bbuuggyy Hi, please contact us https://social-streams.com/contact/ regarding your issue.

• This reply was modified 6 years, 10 months ago by Oleksandr.

The same problem. And it’s not “Resolved” yet. As I can see feed updating does not work for topic starter.

I have a woocommerce plugin (full version, with a lot of plugins) and a grace instagram v1.0.1.54.

You’ve done the most comfortable plugin to work with, but autoupdating make me sick ))

May I write the update time manually by editing grace inst plugin?

Thank you.

• This reply was modified 6 years, 6 months ago by 88grek.

I have the same problem as well. The cron runs (I can even trigger the ffi_load_cache manually) but the feed will not update. If I go into Grace’s settings and toggle the Live update off and then back on, it’ll force a feed update, but as far as I can tell, the ffi_load_cache cron even does nothing.