Gradebook page and Settings page are blank

Hi giovanniganzinott,

Have you tried a different browser?
Also, what version of WordPress are you using? From which version of AN_GradeBook did you upgrade?

Regards,
Aori Nevo

I have tried two browsers: Mozilla and Google Chrome. Both browsers have the same problem.

I am running the newest version of wordpress: 4.3.1.

I am not sure from which version of AN_GradeBook I upgraded. I know I installed the plugin for the first time three months ago. You probably now better which version was live three months ago.

We’ll need to troubleshoot a little.

1) Go to the plugins page.
2) Scroll down to the AN_GradeBook plugin.
3) Click on the edit link.
4) Scroll down to the line:
$an_gradebook_develop = false;
and replace false with true.
5) Open Developer Tools in Google Chrome (View -> Developer -> Developer Tools).
6) Make sure the Network tab is selected from the Developer Tools window.
7) Make sure the javascript console is displaying as well by click on the vertical three dots at the top right corner of the Developer Tools window.
8) Clear the results in the Network tab and then navigate to the GradeBook page.
9) Look for any entries listed that are red.

Let me know the results.

11 months ago someone had the same problem. The topic: https://www.ads-software.com/support/topic/an_gradebook-in-blank?replies=14

You suggested to deactivate all the other plugins. I tried, but it didn’t help.

You also asked for a screenshot of the Google Chrome console tab when loading the page. My screenshot can be found here:

https://ganzinotti.com/media/Gradebook.jpg

I hope this information helps you.

Can you take a screenshot after clicking on the first link fonts.googleapis.com/css?

I just tried to follow the steps in your description. I do not have a edit link displaying on the GradeBook plugin page. See the following screenshot:

https://ganzinotti.com/media/Gradebook2.jpg

Therefore I skipped instruction 4. The results of the developer tool window can be found on this screenshot:

https://ganzinotti.com/media/Gradebook3.jpg

There are a few red lines. I really hope this gives you an idea. Thanks for all your time.

Can you take a screenshot after clicking on the first link ( fonts.googleapis.com/css )?

Can you click on the red link and send me a screenshot?

There should be two screen shots, one for each red link.

Hi. I just downloaded the plugin and I have the latest version of WordPress. I’m experiencing the same problem: when I click on “Gradebook” in the dashboard, I get an empty page.

I clicked on all the red links I could find. First ttwo screenshots when I click on the links in the console:

https://ganzinotti.com/media/Gradebook4.jpg
https://ganzinotti.com/media/Gradebook5.jpg

Next the two screenshots when I click on the links in the Network tab:

https://ganzinotti.com/media/Gradebook6.jpg
https://ganzinotti.com/media/Gradebook7.jpg

I absolutely have no idea whether this helps you. If you want I can make an account for you to have a closer look.

There is a ‘Headers’ tab to the right of these links. Can you click on it and send me screenshots. You will want to increase the size of the Developers Tool window so that you can capture most of the data displayed under this tab. You’ll probably need more than one screenshot per link to capture all the data under this tab.

Hi mlkayser and giovanniganzinotti,

Are either of you willing and able to add me as an administrator to your site?

You can send me login information at https://www.aorinevo.com/more/contact-me/.

Regards,
Aori Nevo

I am more than willing to help you out. The way I see it you are doing me a favor. I just send you a username and password.

Let me know if you find a solution.

Hi mlkayser,

I have been troubleshooting giovanniganzinotti installation and it has provided us with a good deal of insight as to why you are experiencing this error. There are two likely issues:

1) You are trying to run the plugin in a multisite installation (This is not supported by the plugin).
2) You are receiving a 500 error. This might be able to be solved by reaching out to your service provider.

Regards,
Aori Nevo

Hi all,

I set up a network development site for WordPress to test the plugin’s functionality on a multisite installation. I can’t seem to reproduce this error. The plugin behaves as expected. This leads me to believe that it is something to do with your hosting service. I recommend reaching out to them to see what exactly is going on.

Regards,
Aori Nevo