Grant access for downloadable products error.

  • Resolved sammy3d

    (@sammy3d)


    3 years, 6 months ago

    Just started getting this error when I try to grant access to a downloadable product. This happening on the edit order page.

    Could not grant access – the user may already have permission for this file or billing email is not set. Ensure the billing email is set, and the order has been saved.

    Note the order has been saved and billing email is set. This happens on all orders I have tested with all virtual products. All my plugins are up to date with woocommerce at v 5.30.

    Any suggestions?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    Hi there ??

    This kind of problem is usually caused by a conflict with your theme or with another plugin.
    ?
    The best way to determine this is to:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    Before you start

    First, please make sure you have a good backup in place of your full site and database. Most hosting companies have this included in the subscription, but you could also consider using a service like?Jetpack. If something goes wrong, it’s nice to know that you can restore your site.

    Second, I would suggest installing a plugin called?Health Check & Troubleshooting. This is a plugin developed by the WordPress community and it allows you to disable plugins without affecting your current site visitors.

    Cheers!

    Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    Hi Again!

    Upon checking further, I suspect it’s the same issue as described in this bug:

    https://github.com/woocommerce/woocommerce/issues/29884

    If it does indeed sound familiar, please go ahead and add your own comment to the thread if you can. This will give the developers a good idea of the size and impacts of the issue and will be resolved there.

    Thank you! ??

Viewing 2 replies - 1 through 2 (of 2 total)
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