Graphs continue to disappear for no reason

@audrey7291 Could you please share a complete screen-recording of your concern? It will help us to understand the challenge you are facing.

Yes – you can see the issue is on two of our websites. They never load, and those were graphs I had spent a significant amount of time on. Thanks.

Recording: https://www.dropbox.com/s/haeodjoxz2yd83k/Visualizer-sr.mov?dl=0

@audrey7291 this appears to be because of an error in one of the charts. To verify that, you can open your browsers developer console and see that there is a javascript error there (you can send us a screenshot as well). There is only one solution to fix this – delete the last chart you created till the charts load and then recreate that chart.

HEllo, i have different problem – we cannot change them anymore. Whenever I want to change the charts anymore

@audrey7291 were you able to find out what the conflict was?

We haven’t heard from you in sometime so marking this as Resolved. If you continue to face an issue, please create a new ticket. We’d be happy to help.