GravityExport Lite: Something is broken

  • Resolved beckylb

    (@beckylb)


    6 days, 6 hours ago

    Hey,

    I’m getting the below issue when I’m trying to export to any file. It works okay locally with the same php version, just not on the live site. Any thoughts before updating please?

    There has been a critical error on this website.

    Learn more about troubleshooting WordPress.GravityExport Lite: Something is broken

    Error message:Uncaught Error: Class ‘Gravity_Forms\Gravity_Forms\Settings\Fields’ not found in /home/masterpoolsguild/public_html/members/wp-content/plugins/gf-entries-in-excel/src/Addon/GravityExportAddon.php:167<br />
    Stack trace:<br />
    #0 /home/masterpoolsguild/public_html/members/wp-content/plugins/gravityforms/includes/addon/class-gf-feed-addon.php(1973): GFExcel\Addon\GravityExportAddon->feed_settings_fields()<br />
    #1 /home/masterpoolsguild/public_html/members/wp-content/plugins/gravityforms/includes/addon/class-gf-feed-addon.php(1182): GFFeedAddOn->get_feed_settings_fields()<br />
    #2 /home/masterpoolsguild/public_html/members/wp-content/plugins/gravityforms/includes/addon/class-gf-feed-addon.php(1122): GFFeedAddOn->get_fields_to_encrypt()<br />
    #3 /home/masterpoolsguild/public_html/members/wp-content/plugins/gravityforms/includes/addon/class-gf-feed-addon.php(1936): GFFeedAddOn->update_feed_meta(‘3’, Array)<br />
    #4 /home/masterpoolsguild/public_html/members/wp-content/plugins/gf-entries-in-excel/src/Addon/GravityExportAddon.php(781): GFFeedAddOn->sa

    If you need support, please contact us via <a target=”_blank” href=”https://www.ads-software.com/support/plugin/gf-entries-in-excel”>www.ads-software.com support forum</a>.

    Check if someone else had the same error before posting a new support question.

    And when opening a new question, <strong>please use the error message as the title</strong>.

    Include the following details in your message:

    • Plugin Version: 2.0.6
    • Gravity Forms Version: 2.9.4
    • PHP Version: 7.4.33
    • WordPress Version: 6.7.2
    • Error message: Uncaught Error: Class ‘Gravity_Forms\Gravity_Forms\Settings\Fields’ not found in /home/masterpoolsguild/public_html/members/wp-content/plugins/gf-entries-in-excel/src/Addon/GravityExportAddon.php:167
      Stack trace:
      #0 /home/masterpoolsguild/public_html/members/wp-content/plugins/gravityforms/includes/addon/class-gf-feed-addon.php(1973): GFExcel\Addon\GravityExportAddon->feed_settings_fields()
      #1 /home/masterpoolsguild/public_html/members/wp-content/plugins/gravityforms/includes/addon/class-gf-feed-addon.php(1182): GFFeedAddOn->get_feed_settings_fields()
      #2 /home/masterpoolsguild/public_html/members/wp-content/plugins/gravityforms/includes/addon/class-gf-feed-addon.php(1122): GFFeedAddOn->get_fields_to_encrypt()
      #3 /home/masterpoolsguild/public_html/members/wp-content/plugins/gravityforms/includes/addon/class-gf-feed-addon.php(1936): GFFeedAddOn->update_feed_meta(‘3’, Array)
      #4 /home/masterpoolsguild/public_html/members/wp-content/plugins/gf-entries-in-excel/src/Addon/GravityExportAddon.php(781): GFFeedAddOn->sa
    • Error stack trace:#0 [internal function]: GFExcel\Renderer\AbstractPHPExcelRenderer->fatalHandler()
      #1 {main}
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Doeke Norg

    (@doekenorg)

    Hi @beckylb,

    Sorry to hear that. Just checking out the error I see you are using an older version of GravityExport Lite (2.0.6) while the most recent version is 2.3.8. Could you try to update the plugin first and see if that solves the problem?

    It is very possible that older version is not compatible with the current Gravity Forms version.

    Thanks in advance.

    Kind regards,

    Doeke

    • This reply was modified 6 days, 6 hours ago by Doeke Norg. Reason: expand on reason
    Thread Starter beckylb

    (@beckylb)

    Thank you so much, that’s worked! I was a bit hestitant since it worked locally

    Plugin Author Doeke Norg

    (@doekenorg)

    @beckylb Glad to hear that. And I totally understand! We do try to keep everything backwards compatible within the same major version (because we use SemVer). So please feel free to update the plugin whenever there is a new release (at least as long at is inside version 2).

    – Doeke

Viewing 3 replies - 1 through 3 (of 3 total)
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