Payment processing failure

  • Resolved cleanpagedesign

    (@cleanpagedesign)


    7 months ago

    Hi there. We have an intermittent issue with the WePOS set-up. On certain computers when we try to process a cash payment the loading/circle icon appears for a few seconds, then disappears and we are returned to an unprocessed cart. There’s no error message or clue as to what could have caused the payment not to process properly.

    Is there something in the setup that I should be looking at that may help us to solve this issue, or does this sound more like a caching/hosting/other issue related to something other than WePOS?

    Thanks
    Dom

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Jahidul Hassan Mojumder

    (@jahidulhassan)

    Hi @cleanpagedesign,

    As it is happening on certain computers but not all, it seems like a device-specific issue. If it was a wePOS-related issue, it would not work on any of your devices.

    If you could share the difference between the device where wePOS is working fine and the device where it is not, we might be able to share some insights.

    Thanks!

    Thread Starter cleanpagedesign

    (@cleanpagedesign)

    Thanks for the reply. Yes, this is my line of thinking – that it is a device-specific issue. I have turned off caching and advised the user to take certain steps with their computer.

    I wasn’t sure if there was any element of caching or similar present in wePOS, or if there was something else in there that I needed to be aware of.

    Appreciate the fast response. I’l mark this as resolved.

Viewing 2 replies - 1 through 2 (of 2 total)
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