Great conditions, but not so great implementation

  • We see 0 utilisation from our customers and believe it has to do with the way the gateway is designed.

    1) Bank and Card payments are combined in 1 kevin checkout option, which then in a second step needs to be re-selected again in order to use a credit card. Thats an unneccessary complication during checkout, and we all know how unforgiving customers are when it comes to a good checkout experience.

    2) The Gateway is not translated in the language of major european markets. German for example is missing. If a German shop suddenly turns English during Checkout it raises the alarm bells for customers. Could this be Scam? Especially for a new payment pateway its important to deliver a trusted payment experience.

    3) There should be some kind of customization possible to make the checkout look more integrated / similar, even if it takes place on an external website. For example a branding feature, where you could upload a brand logo to generate more trust when the customer enters the credit card details on the kevin website.

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  • Plugin Author kevin EU

    (@kevineu)

    Thank you for your comment. We’re dedicated to delivering the most advanced and secure payment solutions to our clients. That’s why we are excited to present an improved plugin for WooCommerce, guaranteeing a seamless payment experience. The latest version, 4.1.0, not only includes general updates but also incorporates most of your valuable suggestions.

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