Great Customer & Tech Support!

  • I recently contacted Woo Support when a problem suddenly cropped up with the shipping calculations on a WooCommerce site I help manage. I was at first disappointed by being passed around between 3-4 different Woo engineers, none able to solve the problem. (I realize this is perhaps necessary in order to screen small problems from large problems, but was frustrating nonetheless …)

    Finally, the problem was passed to Woo Happiness Engineer Shaun Kuschel, who provided VERY THOROUGH troubleshooting, recommended various tests and potential fixes, and finally nailed down the cause and an easy solution.

    Despite the slow start, I cannot express how much we appreciate the persistence, determination, and patient, friendly customer service provided by Shaun. His recommended solution quickly fixed the glitch, and our WooCommerce site is again working as intended!

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  • Plugin Support Sandip Mondal – a11n

    (@sandipmondal)

    Hi @jeffrey2915,

    Thank you for sharing your recent experience with our team. Thank you for your patience and understanding throughout the process.

    Glad to hear that Shaun, was able to guide you in the right direction and identify a solution to fix the shipping calculation glitch on your WooCommerce setup.

    If you have any further questions or encounter future challenges, please don’t hesitate to reach out. We are here to help!

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