Great idea but poor execution

  • My problems started over a year ago. I thought I had auto updates turned off but didn’t and the Printful plug-in updated while I was promoting my website at a weekend long music festival.

    After the update, I have only been able to send a handful of items to WooCommerce successfully. I get various error messages when it fails. Tech support is a joke. I’m pretty sure someone authored the plug-in and only supplied them with a playbook of responses to issues.

    No one a Printful knows anything about the code. Of course they say it’s something server side. I contact my provider of nearly 20 years and they confirm nothing has changed server side. Even on a shared hosting plan instead of dedicated, my provider NEVER changes anything concerning my website.

    I’ve had timeout issues mostly and the Printful error suggests increasing the db execution limits. Well… I’ve increased each parameter to 100 times it’s default; allowing MINUTES for execution to no avail. If the plug-in has specific requirements, Printful should be able to provide a “server setup” document but can’t.

    I’m about to switch to another provider that does hold your hand so they can document what is happening server side. Thought I doubt this will help because of how clueless Printful is.

    I likely have 100 hours invested in trying to resolve these issues as a high level programmer in another segment of tech. At this rate, I could pay someone to author a working plugin for me and save a lot of time and money.

    • This topic was modified 1 year, 7 months ago by 40upravers.
    • This topic was modified 1 year, 7 months ago by 40upravers.
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  • Hi!
    Thank you for taking the time to share your concerns about using Woocommerce together with Printful. We’re sorry to hear that the experience hasn’t been the best.
    Each Woocommerce store is unique due to the different customizations and plugins available, so we can only recommend general suggestions. We’re constantly checking ways that we can improve our platform as well as communication regarding errors users might experience. Each report gets documented and forwarded to our developer team. Thank you for sharing your journey. While we can’t directly assist with the eCommerce platforms chosen, we do our best to assist in every other way that we can control on our side.

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