Great plugin and excellent support

If you in need of a working ticket system, then you should really try this plugin
It works right out of the box, just needs the normal changes on the settings, i.e. notification emails and so on. But nothing complicated
I did had a small issue after updating to version 2, asked for help and just 2 hours later i was up and running again (to my own blame, i have to say that i could have saved myself contacting support, when i just looked closely inside the settings, as there was a large button, asking me to run a database update)