Great plugin, bad customer support

  • methodic

    (@methodic)


    1 year ago

    The plugin works great so far but the support is not there. After I contacted the official support I got a solution for something I never asked. After I replied and explained that the answer has nothing to do with my question and if there is a solution I got ignored for over 2 weeks. After 3 reminders via email I stopped contacting them as I never have gotten any email back.

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  • Plugin Author Trusty Plugins

    (@trustyplugins)

    Hi ,

    Sorry for that inconvenience. Maybe we missed your emails , we have officially skype(for faster communication) support too for the PRO users. Please contact us again with the same email thread , we will try to solve your issue asap.
    Looking forward.
    Thanks,
    Trusty Plugins Team

Viewing 1 replies (of 1 total)
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