Great plugin, horrible (maybe the worst) serivce ever

  • Gloak

    (@gloak)


    8 years ago

    I have been using your plugin for a month or so now. There are two things the readers need to know.
    a) the plugin is very good, large plugin, many functionalities. This asset may also become an issue if you have more large plugins. This could be solved with just a bit of help.
    Then…the service.
    b) I have never seen such bad service in my life. You buy the plugin, and then you discover that the developer sells premium service to the (no) existent service (premium “premium” paid version). So be prepared to buy the plugin and pay extra $100 for service.
    I have four major issues.

    • Rating conflicts with my theme;
    • friend feature does not work at all in my setup (it works in a different setup).
    • timeline pulls recurrent payments from woocommerce (network)
    • also other not desirable items you do not want in your timeline.

      • I have requested help on these issues for about 3 weeks. NO help.

      The plugin should have a grade 4.50 (not five because some features need polishing before you start to roll new things; it requires some tweaks). It also lacks Stripe.
      But services is minus 2 stars. So there is 2 stars , kind of halfway.
      Could you please do one of the following:
      a) help solving the issues;or
      b) return my money.
      I prefer a, but after 4 weeks, it’s time to move on.
      Plugin team picks the questions they want to answer.
      Service is a nightmare.

    • This topic was modified 8 years ago by Gloak.
Viewing 1 replies (of 1 total)
  • Plugin Contributor Plugins Area

    (@usersultra)

    @gloak,

    I’m sorry you feel this way. We don’t provide support for third-party plugins or themes. We might help you to find out what the issue is, however, you will have to get in touch with the theme’s developer. We replied to the topic you opened on the topics about the conflicts with your theme.

    For example, if there is a conflict with the rating system with your theme, you have to get in touch with the theme’s developer. This can be resolved by checking this link https://doc.usersultra.com/how-to-troubleshoot-plugin-and-theme-conflicts/.

    We don’t advertise Stripe, although we agree this is a useful Payment processor we’re not advertising it. You’ve requested it on our forums and we’ve explained to you how we handle custom requests.

    as for this:

    Plugin team picks the questions they want to answer.

    This is absolutely a false accusation. You’ve opened about 15 topics on our forums and we’ve replied to all of them.

    Again, we’re sorry if the support was not as good as you needed. It’s just we don’t offer customization.

Viewing 1 replies (of 1 total)
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