Great Plugin & Service

  • Justin

    (@thebestvape)


    5 years ago

    No issues at all with the Service. We are only using it for Cart Abandonment as of now.

    As far as Customer Service, Ryan is great. He is only 1 person & I’m sure he does the best he can.

    The only issue is the 1 Reply Per 24 hours thing. For the most part that is what I experienced, with some exceptions. This is generally common with companies that have different Time Zones, so I found it strange that it happened with Jilt / SkyVerge as well. This makes it incredibly hard and time consuming to get answers or a solution. It can cause a small issue to be drawn out over multiple days. Again, Ryan is great and always answers the questions. But it’s frustrating nevertheless.

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  • Plugin Contributor Jilt

    (@jilt)

    Hey Justin,

    Thanks so much for your review and for your honest comments on the rate of reply from our support team. Your point is well noted. We will be looking at ways that we can help to provide faster reply rates and quicker resolutions to questions and issues moving forward. Thanks so much for letting us know this is important to your business.

    We’re always happy to help if anything comes up.

    -Jilt

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