GREAT Plugin – STELLAR Support

I’ve subscribe with WP-MailSMTP back in August of 2021. I have submitted only TWO Support ticket within that timeframe and BOTH times were problem I was having with GMail the first time and AmasonSES this current time (9-24-2024). NEITHER had anything to do with this plugin.

Nonetheless, the Tech Support (BOTH TIMES) went above and beyond what they were required to do in trying to help me solve my problem to which they did successfully.

I don’t remember the name of the tech for the first ticket as its been a long time. However, Patrick of WP-MailSMTP is my champion.

He worked with me for over 3 days trying to help me identify and resolve my issue I didn’t know if it was with them initially, GMAIL or AmazonSES. After sending him the email I received from WORDPRESS who alerted me that I was having a problem with mail not being delivered or receiving an error, Patrick was able to determine that it was coming from AmazonSES; that should have been the end of the story and the ticket should have been closed.

I went to AWS for help and they directed me to their support forum which was pretty non-existent as I still didn’t know what the problem was or how to identify it.

I went back to Patrick and ask him if there was any type of help he could give me to identify the problem, He had me go to a site called “mail-tester” to have my email route tracked ( for lack of a better term) and then send the report link to him to look at. THAT WAS AN “AHA!” moment as we (HE) was able to PINPOINT the problem to a bad or non-existent SPF record as it were.

By know he sense my novelty with all of this and took the liberty to look up some pages with AWS that would assist me with finding and installing the correct MX & TXT DNS records to which I did and VOILA’ my troubles were SOLVED.

THANK YOU Patrick & Team WP-MailSMTP