Great Support

Thanks Carolina —?we appreciate the review! We love the way you’re using Charitable for your walk event — looking forward to seeing you hit that $35K target this year!

Quick question: What’s one way we could make Charitable even better and turn it into a 5-star product for you?

Cheers,
Eric

Hi Eric,

Thank you for your reply….we thought we’d get back to you until after our walk was over to see what comments and feedback we receive from our users.

Here are the things people commonly asked for and things we noted:

-As a campaign creator either notify the team of what donations they received (as administrators we knew but as a campaign creator there was no way to see.) Our suggestion would be to either show donor names in a scrolling list or below (on each campaign).

-a thermometer on each page, and main page (more easily accessible)

-At some point, we had about 70 donations not go through, maybe having a way to be notified of a donation error

-As a campaign creator peopled wished for more obvious navigation when creating your page (preview, submit, etc) especially an easier way to access pages once the campaign was created to make changes

-On the main page- having the campaigns evenly stacked up, a uniform formatting. Our list would stack four verticle but across would fill them in randomly.

-as an administrator to easily export user information, campaigns created, and goals

-hoped we could link our Constant Contact account to the page to collect donor info

Overall, we really liked having our website be built and maintained internally and loved what the administrator view allowed us to do and data collected. Charitable is a very powerful tool and gave us so many options for where we can take our online fundraising.

Thank you for all your support through out the process, Eric – you were awesome!

-Carolina

Hi Carolina,

Thank you so much for this great feedback; it’s all very useful!

A couple things you mentioned are already in the works, or should work. I’ll just make a note below for the ones that should already work.

For campaign creators, you can activate the Campaign Creator: Donation Notification email to let them know whenever they receive a donation. On the campaign page itself, you could use the Donors widget or shortcode to show all donors to their campaign. We added the Donors shortcode in Charitable 1.5.

Thanks for the point about the providing campaign creators with an easier way to edit their campaign. Did you use the [charitable_my_campaigns] shortcode at all? That’s currently the main entry point to going back to edit campaigns.

Keep an eye on version 1.6; we’ll have a campaign export coming in that which allows you to download a CSV file with all your campaigns and goals. We will probably add an Ambassadors report too, in the next version of Ambassadors.

Thanks again for the great feedback!

Cheers,
Eric