great tool with good support

Great tool for anybody looking for a ticketing system and great support. We have been using this plugin on our client site for 4+ years and the team has been great with support jumping in to look at issues. with this new upgrade, they improved and added functionality and resolved the problems that we were facing on the client site they were diligent and helped us identify the root cause and fix it, and, despite operating in different time zones they have spent some time to answer all our questions on the why behind the issue.