Great…until it isn’t

  • All working great until a few days ago when all of a sudden I can’t add new events, change dates or times on any existing events, style anything and new all the CSS is stripped out of the live version just leaving a long line of text. I can’t even export the events at this point.

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  • Hello,
    We are sorry to hear you are having issues with your calendar.

    Can you please create a support ticket via this link https://dashboard.time.ly/account/get-help. That way our support team can work with you to find a resolution.

    Please ensure you have signed into the Timely network on the settings page of your calendar, or you will not be able to create the support ticket.

    Thread Starter mjaraas27

    (@mjaraas27)

    I have created a support ticket and I was told to use the troubleshooting guide which I have done everything in there to no avail. Part of the problem lies in that I cannot log into the Timely network via the settings page of my calendar…there is no form, nothing links….

    Hi @mjaraas27,

    This issue with the Timely login form not appearing has been the result of out-dated PHP on the server/host. Can you double check the version of PHP your host is running and advise? I’ll be glad to help you get your calendar working fully if you would create a support ticket, or click here: https://dashboard.time.ly/account/get-help. If you’d open a ticket, I’d like to help change your mind, into making this a 5-star review.

    Our goal is to have every customer/user feel they’ve received 5-star service and support from Time.ly.

Viewing 3 replies - 1 through 3 (of 3 total)
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