Greetings issue on mobile

  • Resolved Gustavo Tadeu

    (@gtsantos)


    1 year, 2 months ago

    Hello everyone!

    I have found a bug when we activate greetings in a specific context.

    When I set WA icon to float left on desktop and float right on mobile, the greetings box align weirdly.

    On desktop, greetings box align by the left of icon, which is ok.

    But on mobile, it also aligns by the left of the icon, even when the icon is on the right. So, this box is not showing the way we would expect.

    Look: https://t3095737.p.clickup-attachments.com/t3095737/635e5942-aa0e-4fc7-88de-c4ab0b408d07/screenshot-nimbusweb.me-2023.09.02-07_11_53.png?view=open

    I think you should, if possible, review CSS rules for this case.

    I noticed that for my site is better to have WA icon on left on desktop, but not for mobile. Maybe another user will find the same bug when sets the plugin the same way I did.

    Thank you very much for your attention, and congratulations for your plugin.

    I recommend it for my clients, and some of them already buy it to use auto triggered greetings, which is an awesome feature.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author bhvreddy

    (@bhvreddy)

    Hi,

    Thank you so much for the complete message. We are very happy to read your congratulations message and appreciate the auto-triggered feature.

    And sorry for the inconvenience caused, we will release a new version by fixing the issue.

    For a quick fix, Is it possible to add Custom CSS code?

    @media only screen and (max-width: 420px) {
	
	.ht_ctc_chat_greetings_box {
		left: unset !important;
		right: 0;
	}
	
}

    Have a nice day,
    Thank you

    Plugin Author bhvreddy

    (@bhvreddy)

    Hi,

    We Fixed the issue and just updated the plugin (released v3.29.4)
    Please update the plugin to the latest version and test.

    Thank you so much for reporting the issue
    Have a nice day!

    Thread Starter Gustavo Tadeu

    (@gtsantos)

    Very good!

    Thank you very much!

Viewing 3 replies - 1 through 3 (of 3 total)
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