Greyed out menu????

This may be a plugin or theme conflict. Please attempt to disable all plugins, and switch to the default Twenty Seventeen theme. If the problem goes away, enable them one by one to identify the source of the problem.

If you can install plugins, install Health Check. On the troubleshooting tab, you can click the button to disable all plugins and change the theme for you, while you’re still logged in, without affecting normal visitors to your site.

Will definitely try that out and report back. Thanks!

I’ve used the plugin, Health Check, and disabled all plugins and changed to a default them. Unfortunately, the menu option is still greyed out.

Would you please providing a screenshot of what you’re seeing?

1. Take an image screenshot: https://www.take-a-screenshot.org

2. Upload it via Media -> Add New in your blog’s Dashboard: https://codex.www.ads-software.com/Uploading_Files#To_Upload_a_File_for_Later_Use

3. Click on the file in the Media library.

4. Copy the File URL to the right.

5. Reply here with the File URL.

Hey James,

Sorry for the delay, here’s a link to a video showing you what’s happening, https://cl.ly/3C2T110S1y2x

That means the theme you’re using doesn’t have any defined menu areas. I recommend either contacting the theme’s support or switching to a different theme.