• 
    I need help as I am having trouble with some images showing very 'griddy' on my product category pages.
    
    This only affects my cross stitch pattern product images that are set on a 'grid', but the same images look fine on the product edit page and the media library page.
    
    An example showing this is here:
    
    ?https://www.dropbox.com/s/736kk9t5mbtvzyv/griddy_example2.png?dl=0
    
    I am using Storefront Theme with a child theme of Boutique
    
    My wordpress media settings :
    Thumbnail width 150 height 150
    All other settings are set to max width andheight of 0
    
    under customize – Woocommerce – product images – I have no other options available other than
    
    1:1
    Custom
    Uncropped – I have chosen Uncropped
    
    --------
    
    I have managed to make some adjustments to the images in an imaging program for them to look slightly better than they did, but they are still griddy on the category page.
    
    Is this a wordpress issue, a woocommerce issue or a storefront / boutique theme issue ?
    
    Can someone please give me exact instructions on how I can fix this or do I need to hire a programmer to figure out why it is doing this ? I really need to solve this please
Viewing 15 replies - 1 through 15 (of 15 total)
  • Hi @yatgirl

    Thanks for reaching out!

    This is quite strange that the image is displaying correctly under your Media Library and Product Edit page, however, it becomes griddy when displayed on your site.

    Can you please share with us a URL or the link to your page so that we could check this further?

    Additionally, I’d like to understand your site properly, please share your System Status Report that you can find via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

    If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

    Thanks!

    Thread Starter yatgirl

    (@yatgirl)

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    `
    Thread Starter yatgirl

    (@yatgirl)

    no fatal error logs in that location other than something that says test-log.log and it is blank

    Thread Starter yatgirl

    (@yatgirl)

    URL

    With some image manipulation (taking the background out of them) I have managed to get some of the images to appear a bit better on the category page, but a lot of them still look really griddy or banded, and if they look good in the other places – why not the category page? – its odd . this only affects the cross stitch pattern products. Some look not too terribly but I have had to take the background out of a lot of them.

    https://dogshoppe.net/product-category/products/cross-stitch/

    • This reply was modified 1 year, 11 months ago by yatgirl.
    Saif

    (@babylon1999)

    Hello @yatgirl,

    That’s very unusual indeed!

    I checked that page and can no longer see grided images, they look good to me. One thing you can try is disabling the following plugin as well as updating WordPress.

    Enhanced Media Library PRO

    Let us know if you need more help!

    Thread Starter yatgirl

    (@yatgirl)

    you can no longer see gridded images ? Yes there definitely are ! Banding on the images and griddy checkerboard images and I had to perform ridiculous hoops in an image program to try to get them as good as they are. and I have checked on multiple browsers.

    Deactivating Enhanced Media Library made no difference at all.

    I thought I would try getting answers here as I was really at a loss and really needed help – but sigh

    Hi @yatgirl

    Thanks for sharing the System Status Report.

    WC Version: 6.9.3

    Can you please try to update WooCommerce to the latest version and see if this resolves the issue?

    Otherwise, please try to switch to the default Storefront theme and only WooCommerce plugin is enabled and see if this works?

    If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this guide without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

    If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here.

    Let us know how it goes!

    Thread Starter yatgirl

    (@yatgirl)

    Well I do believe that storefront and also boutique are standard themes, that is why I did not go with a third party theme.

    I think I will see if I can find a programmer that will perhaps get to the bottom of this. I have seen the above scenario in these forums time and time again. post this, post that, update, disable plugins, only to not find anything and finally the poor thread starter goes away. I thought I would give it one last chance with this issue, but I really should have known better by now.

    Thank you for your time.

    Saif

    (@babylon1999)

    Hello @yatgirl,

    I’m sorry we were unable to help so far, debugging in a public community forum is not always simple when you factor in all the plugins/custom solutions installed on each WordPress installation.

    We also have no access to the website itself to test and have a better of the problem.

    Please check the suggestion made by Xue28 above and let us know your findings!

    Also, can you please attach the “gridded image” product examples on the category pages with your response?

    Take this product for example: https://dogshoppe.net/product/afghan-hound-cross-stitch-pattern-ii/

    I can see the image source itself has a gridded effect: https://dogshoppe.net/wp-content/uploads/2020/04/ww_027_037.jpg

    Is it supposed to be like this? If not, then please share a screenshot of the image source itself or how it should look like.

    You can use a service like Snipboard.

    Let us know how it goes!

    Thread Starter yatgirl

    (@yatgirl)

    Re: Please attach the “gridded image” product examples on the category pages with your response?

    Please see my original post with example link for images from dropbox where it shows what you are asking and also where I explain that the images are set on a grid, but look fine in product edit page and media library.

    Hello,

    Sorry to hear about the issue.

    This is odd, I created on my site a test product, but I could not reproduce the issue on my end, my site is using WooCommerce and the default Storefront theme.

    Link to image: https://gifyu.com/image/SvmSj

    As mentioned previously, you can create a staging site (You can use WP Staging), once it is created, switch the theme to the parent Storefront theme, and disable all plugins except WooCommerce, please check if the issue persists.

    Then you can perform a conflict test, as explained in this documentation: https://woocommerce.com/document/woocommerce-self-service-guide/#section-4

    Thread Starter yatgirl

    (@yatgirl)

    That image appears to be the product page, not a category page which is where I am having the issue – please re-read original post.

    I do have a staging site and so I will try those suggestions as I really need to find a solution.

    1. So you are saying it may be the boutique theme. (or possible a plugin) If it is the boutique child theme of Storefront – what are my options ?

    2. I was thinking it was my image settings, of which I have referenced also in my first post.

    3. Or perhaps some customization I have set under additional css – this is below: If you could please rule out the below code on your test site, that will really narrow it down for me.

    /* REMOVE PRICE BANNER MEDIA ALL*/
    ul.products li.product .price {
    position: relative;
    top: .01em;
    padding: .1253em .3857em;
    background: none;
    color: black;
    box-shadow: none;
    font-weight: 400;
    }
    ul.products li.product .price:after {
    display: none;	
    }
    
    /*CHANGE SPACE BETWEEN PRICE AND PRODUCT ON CATEGORY PAGE MEDIA ALL*/
    /*media all*/
    ul.products li.product {
    margin-bottom: 2.23em;
    }
    
    /* to stop header image from repeating*/
    #masthead { background-repeat: no-repeat; }
    
    /* For widget title bg and text color */
    .widget-title {
    background-color: #303030; 
    color: #FFF;
    text-align: center;
    line-height: 25px;
    }
    
    /* Mobile Responsive Header Image */
    @media screen and (max-width:768px){
    #masthead {
    background-size: 100% !important;
    }
    }
    
    /*sidebar widget title sizes */ 
    #secondary .widget-title { 
    font-size: 15px; 
    padding-top: 5px;
    padding-bottom: 5px;
    }
    
    /*----------------
     * FONTS
     * ---------------/
    
    /* category title font size */
    h1.page-title {
    font-family: "Roboto", sans-serif;
    font-size: 24px;
    color: #990000;
    text-transform: uppercase;
    }
    
    /* product title font size */
    h1.product_title {
    font-family: "Lato", sans-serif;
    font-size: 26px;
    color: #990000;
    }
    
    /* woocommerce product page title font size */
    h1.entry-title {
    font-family: "Roboto", sans-serif;
    font-size: 20px;
    color: #990000;
    text-transform: uppercase;
    }
    
    /* font underneath thumbnails - product page */
    .woocommerce-loop-product__title {
    font-family: "Lato", sans-serif;
    font-size: 13px !important;
    }
    
    /* font underneath thumbnails - category page */
    .woocommerce-loop-category__title {
    font-family: "Lato", sans-serif;
    font-size: 13px !important;
    }
    
    /* price size on product page */
    .single-product div.product p.price {
    font-size: 1.4em;
    }
    
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    ul.products li.product {
        font-size: 0.75em;
    }
    
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    .woocommerce-MyAccount-content h2 {
    font-family: "Lato", sans-serif;
    font-size: 20px;
    font-weight: 600;
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    /*Account Heading Order Address Font*/
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    font-family: "Lato", sans-serif;
    font-size: 20px;
    font-weight: 600;
    }
    
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    .related.products h2 {
    font-family: "Lato", sans-serif;
    font-size: 14px; 
    }
    
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        background-color: #FFFFFF;
        border-color: #FF0000;
        color: #FF0000;
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    /*adjustment for 4 shop columns*/
    @media (min-width:768px){
    	.site-main ul.products li.product {
    		width: 22%;
    		margin-right:4%;
    	}
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        min-height: 200px;
        display: block;
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    height: auto;
    max-height: none;
    max-width: none;
    width: 400px !important;
    }
    }
    
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    padding-bottom: 0;
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        padding: .16em 1.2em;
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    	width: 167px;
    }
    .related ul.products li.product img, .related ul li.product img, .upsells.products ul.products li.product img, .upsells.products ul li.product img {
    	width: 152px;
    }
    
    /* Reduce FOOTER SIZE IN WIDGET
    @media all and (min-width:768px)*/
    .footer-widgets {
        padding-top: 0.3em;
        border-bottom: 1px solid rgba(0, 0, 0, .05);
    }
    /* Change lightbox photoswipe background*/
    .pswp__bg {background: rgba(0, 0, 0, 0.7) !important;}
    .pswp__caption, .pswp__top-bar {
      background: #000 !important;
    }
    .pswp__ui h3, .pswp__ui button, .pswp__button:before {
    color: #000 !important;
    }
    button.pswp__button--arrow--left::before, button.pswp__button--arrow--right::before {
    background-color:#000 !important;
    }
    .pswp__counter {
    color: #FFF !important;
    }
    /*hide shipping estimate on cart page */
    .woocommerce-shipping-destination {
        display: none;
    }
    /*Remove Active Link Border Box*/
    a:focus,
    .focus a {
    	outline: none !important;
    }
    /*remove white space inbetween gallery image and description*/
    @media (min-width:768px)
    {.woocommerce-tabs {
        padding-top: .15em;
        padding-bottom: 2.61em;
    }
    }
    
    /*style paypal cancel order button on review page*/
    .button.alt.angelleye_cancel {
    background-color:#F2F2F2; !important;
    font-family: "Lato", sans-serif;
    font-weight: 100;
    color: #999999;
    }
    
    /*CHECKOUT HIDE PAYPAL CANCEL ORDER BUTTON ON ORDER REVIEW PAGE*/
    .angelleye_cancel{
    	display:none;
    }
    
    /*CHECKOUT PAYPAL EXPRESS IMAGE */
    .woocommerce-checkout #payment .payment_method_paypal_express img {
        max-height: 34px;

    Hi,

    Sorry for the confusion.

    That image appears to be the product page, not a category page which is where I am having the issue – please re-read original post.

    Oh, I took that image because it is griddy on the site, I brought the image from this product, I was checking my category page as well, but I could not reproduce the issue on my site, (I also added the custom CSS code you provided):

    At this point it is tricky to troubleshoot, I’d suggest to check with all plugins disabled except WooCommerce, and using the parent Storefront theme on the staging site, to see if that makes a difference.

    Let us know how that goes for you, thanks.

    Thread Starter yatgirl

    (@yatgirl)

    Thank you very much Igor – this has been very helpful. I now know it is not my base installation of WordPress, Woocommerce or Storefront. I will now be able to narrow it down on my staging site using the suggestions made in this thread,

    Thanks again ! It may be a month or so to work on it (I am scheduled for a vacation that was delayed 2 years by COVID), but I will report back as to what the issue finally was, but this definitely gives me the building blocks I needed to start.

    Hi @yatgirl

    You are most welcome and we’re glad we’re able to help you here somehow.

    Please do enjoy your vacation and let us know if you have found the culprit of your issue here.

    Thanks!

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