Group Accordion not loading when try to edit a page

Sorry, forgot to add and figured it might be helpful—> I tried CLEARING BROWSER CACHE. Didn’t help.

Thanks…JEB

Hello,

Sorry for the delay in response, and we sincerely apologize for any inconvenience caused by our plugin. To help us troubleshoot the issue you’re encountering, please follow these steps:

1. Change the Theme: Temporarily switch to a default WordPress theme (e.g., Twenty Twenty-Four) and see if the issue persists.
2. Deactivate the Plugin: Deactivate the Advanced Accordion Gutenberg Block plugin and check if the issue still occurs.

After performing these steps, please let us know the results so we can assist you further. We’re here to help you resolve this issue as quickly as possible.

Looking forward to your response.

Thanks,
spider-themes

Hello. Neither of your suggestions helped (changing theme and deactivating advanced accordion plugin). I tried deactivating the plugin before and it didn’t help. I also deleted my browser cache before attempting to reload the pages. But it didn’t help. I tried opening several pages and each one freezes–INCLUDING WordPress panel. I have to reload the dashboard to get back in.

It appears everything loads except the accordions. I say ‘appears’ because when it freezes, I can’t scroll down to see the rest of the page (I took a screenshot but there’s no way to post it).

As I stated in my other post, I can edit the patterns that contain the group accordions. It’s just the pages that won’t load. It is possible it’s being caused by WordPress? This was the first I accessed the dashboard since the 6.6 and 6.61 updates.

They way it is now, I can load any pages with the accordions.

Thanks…John

Hello,

Thank you for your patience.

It seems like there might be a conflict with another plugin causing this issue. Please try deactivating all other plugins and then check if the problem persists. If the issue is resolved, you can reactivate the plugins one by one to identify which one is causing the conflict.

Let us know the outcome, and we’ll assist you further.

Thanks,

Hello. Sorry for taking a while to get back to this.

First to update on having the issue on a single vs multiple pcs. As the issue was originally, now the pages freeze on BOTH of my pcs. When the issue first started the pages would freeze no matter which pc I used. Then a few weeks ago, for some reason I was able to edit them again on my laptop. But now they won’t open on either pc’s again. So this is telling me it’s not a chrome settings issue.

Plugins… As you last suggested I tried deactiving the plugins (just as I did when it was suggested the first time). I deactivated them one at a time and tried to edit a page. I also tried deactivating similar groups (those related to images). But as before, it didn’t make a difference. Then I deactivated all of them, as well as switching themes. Nothing fixed the issue.

I have a total of 16 active plugins, but most are for background stuff, (yoast SEO, folder & image sorting, caching, imagick engine, etc). The only plugins used in the webpages are Advanced Accordian block and three used for the lightbox sliders (Metaslider, Metaslider Lightbox, Easy FancyBox). That’s it. I used the least amount of plugins to avoid conflicts and I tested the site well locally before I uploaded it.

Chrome console…As I mentioned in the very first post the Advanced Accordian block plugin seems to be what is causing the issue. I had some trouble getting it to open (because of the freezing), but I was finally able to open the Chrome INSPECT panel. When I open the CONSOLE tab, it shows block validation errors for the accordian block (the ONLY errors shown for the page). And again, that’s when I try to EDIT the page. The accordians are working fine in the webpages themselves. It’s only when I try to edit the pages that they freeze.

Most of the accordians in are SYNCED PATTERNS. And now when I go to the Patterns through the Block Editor all the Patterns have reload errors. I had this once before when I first used the accordian (many months ago) and when I tried to reload it, it failed and I had to rebuld the accordian again. So since the webpages are working OK, I didn’t try to edit any of them this time.

I’m trying to figure it out on my own, but not having much luck. So I need someone to put more time into figuring this out. I’m not using many plugins.

Chrome settings… I tried resetting Chrome back to it’s default on my shop pc, but it didn’t help. I also added my website and the two wordpress sites to the safe list. Also didn’t help.

Sooo, I’m STUCK right now. I can’t update any of my pages, and I can’t find any solutions. I need better suggestions that simply disabling plugins. WordPress was suppose to be easy to use. After just two months in, it’s doesn’t seem to be panning out that way.

Thanks…John

To assist you better with this issue, it would be helpful if you could share temporary access to your site. Please send the details to [email protected], and we’ll take it from there.

To codersajjad… I just thought I’d post here to let you know that I sent an email the other day with temporary access credentials. I also emailed again today with some background information that I thought might be helpful in the diagnosis (when I first uploaded the site, when I found the issue, and what updates have been installed in that time period).

To refresh (in case anyone else is reviewing these posts), the page freezing only happens when Advanced Accordion Block (AAB) is ENABLED. If I disable it, the page will load, but I can’t edit the information. Most of the accordions are in PATTERNS, some synced, some not.

I first noticed the issue on 7/19. This was the first I tried to make changes to the site after uploading it about a month prior on 6/24. Investigating updates, I found that since the initial upload there were FIVE WP updates. There were also a few plugin updates during that same period, but not AAB. One of the WP updates is called “6.6 Dorsey” released on 7/16 (so I would have updated it, or if a background update, it would have been activated on or just before 7/19).

Reviewing the information for v6.6 Dorsey, it appears there were quite a few changes, with the release page stating: “This version helps you do more with ease, putting enhanced tools at your fingertips and giving you unprecedented power behind the scenes.” It says one of those enhancements was to SYNCED PATTERNS. So I wonder, since my accordions are in synced patterns, might this be where the conflict lies?

WordPress 6.6 “Dorsey”

Whether it is or isn’t, I’m still waiting for help!!!