Group FAQs by Category not working

  • Resolved dutchguy123

    (@dutchguy123)


    6 years, 9 months ago

    I have several pages where I show FAQ’s.

    On the homepage, I show some faq’s from the category “homepage”.

    On a seperate page I show all FAQ’s with the search field.

    However I want to turn on the option “Group FAQs by Category” only for the FAQ page. I know that this is a global field, but I think it should still work.

    If I turn on “Group FAQs by Category” my FAQ page looks like it should be, however the FAQ’s on the homepage show nothing? This seems like a bug to me.

    I really need this option. How can I change this? The way I see it is that if you use “include_category” to show the FAQ’s it should not matter if “Group FAQs by Category” is turned on.

    Here is someone with the same problem: https://www.ads-software.com/support/topic/group-faqs-by-category-breaks-other-features/

Viewing 8 replies - 1 through 8 (of 8 total)

  • Hi dutchguy,

    What’s the exact shortcode you’re using on your homepage? You can definitely use the Group FAQs by Category option in combination with displaying specific categories. Either there’s an error in the shortcode or there’s an incorrect setting somewhere.

    Thread Starter dutchguy123

    (@dutchguy123)

    Hi,

    For the homepage I’m using:

    [ultimate-faqs include_category= ‘Homepage’]

    And for my FAQ page:

    [ultimate-faq-search show_on_load=’Yes’]

    If I turn on “Group FAQs by Category”, my FAQ page shows fine, but my faq’s on the homepage disappear.

    Hi dutchguy123,

    It looks like the rich text shortcode quotes may be causing issues. Can you try replacing the quotes in your shortcodes with plain text instead?

    For example, instead of:

    [ultimate-faqs include_category= ‘Homepage’]

    Use this shortcode on your homepage:

    [ultimate-faqs include_category= 'Homepage']

    Thread Starter dutchguy123

    (@dutchguy123)

    Hi, unfortunately not working. I already used those quote’s.

    Hi dutchguy123,

    Could you send us the URL of your site?

    Thread Starter dutchguy123

    (@dutchguy123)

    It’s a test site: https:// ingeborg. thinktwice .nl
    (spaces added to prevent indexing by Google)

    At this moment “Group FAQs by Category” is turned off. Let me know if you want me to turn it on.

    • This reply was modified 6 years, 9 months ago by dutchguy123.

    Hi dutchguy123,

    We again tested the functionality on our test servers and it seems to be working fine. Just to make sure that you’re using category slug to display the FAQs and not the name of the category? If that’s doesn’t solve then could you please share a screenshot of the “Categories” tab so that we can further investigate the issue?

    Thread Starter dutchguy123

    (@dutchguy123)

    Wow, that was it! My category name is: Homepage
    The slug is named: homepage

    I used “Homepage” all the time.

    Changed it to: “homepage” and now it works.

    Thanks for the patience and support!

Viewing 8 replies - 1 through 8 (of 8 total)
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