Hi @tasneemmostafa,
filter by price displays a very high price range that does not exist in real. This happens only in grouped products ( that contain hidden products ), and it happens in specific categories. How I can fix this?
From what I understand, you’re experiencing an issue with the ‘Filter by Price’ feature displaying a higher price range than what actually exists, specifically for your grouped products within certain categories.
The first thing you could do is check if there are any hidden products within the grouped products that may have higher prices. These could be affecting the price range shown in the filter.
Next, please ensure that your WooCommerce plugin is updated to the latest version. An outdated plugin can sometimes cause unexpected issues. If you haven’t updated it recently, please do so and see if the problem persists.
If the issue remains, you may want to try disabling all other plugins except WooCommerce to check if there’s a conflict causing this issue. If the issue resolves after disabling other plugins, you can enable them one by one to identify the conflicting plugins.
Also, switching to a default WordPress theme like Storefront temporarily can help identify if the issue is theme-related. Here’s a handy guide on testing for conflicts: ?? How to Test for Plugin and Theme Conflicts.
If none of the above solutions work, we may need to dig a little deeper to understand the problem. Could you please provide some additional details? Specifically, it would be helpful to know which categories this issue is occurring in, and if there are any common characteristics among the grouped products in these categories.
Sharing your site’s System Status report will also help us understand your site’s setup and identify the problem. You can find it via WooCommerce > Status. Select Get system report and then Copy for support.
If there are any fatal error logs, please share those as well. You can find them under WooCommerce > Status > Logs.
Once you’ve gathered this information, please paste it inside a Code block in your reply, or use https://pastebin.com to paste it and share the link with us.
Thanks for your patience and cooperation in this matter! We’re here to help you get this sorted.
