GSheet Connector WooCommerce randomly skips orders

  • Resolved momokomay

    (@momokomay)


    5 months, 2 weeks ago

    I’ve been using Gsheet connector pro successfully to export Woocommerce orders with custom fields now for over half a year. Usually it works perfectly fine, however, every now and then, orders get randomly skipped and don’t show up in the google sheet. From looking at the order items, they don’t seem to have anything in common, so I’m not sure how to proceed to find out what’s going on.

    What’s the best way to approach this?

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)

  • I am having this same issue. Looking forward to a solution.

    Plugin Author abdullah17

    (@abdullah17)

    @momokomay and @markmelch,

    Recently few of the users have rasied this issue, we are debbuging on it and provide the update as soon as possible.

    Thanks
    Abdullah

    Thread Starter momokomay

    (@momokomay)

    Thanks for the update! Is there any info that would help you debug this issue that I might be able to provide?

    Plugin Author abdullah17

    (@abdullah17)

    Hello @momokomay

    Can you open a support ticket? Where we can provide you the files to debug in your environment and would be helpful for us to narrow down the issue.

    Thanks
    Abdullah

    Thread Starter momokomay

    (@momokomay)

    Thanks, I submitted a ticket.

    Has there been any progress on this issue in the meantime?

    Sorry to reply on a topic marked as resolved. I have the same problem for some months now. Some orders are not exported to Google sheets, while others are. Is there a solution for this?

    Thread Starter momokomay

    (@momokomay)

    Nope, this is still an issue for me, as well. I updated to the latest version, but this is still happening. Currently in the process of gathering logs and resubmitting the bug.

Viewing 7 replies - 1 through 7 (of 7 total)
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