gtm4wp.changeDetailViewEEC not firing

  • Resolved lijndiensten

    (@lijndiensten)


    5 years, 3 months ago

    Hi Thomas,

    On said page the gtm4wp.changeDetailViewEEC event is not firing. It is a custom theme, I do not believe any plugins are being used for this functionality. Can you see straight away what’s in the way of firing that event? Or do you have any information for the site’s dev that indicates how to set up the form properly to activate this trigger?

    Thanks!
    Ivan

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Thomas Geiger

    (@duracelltomi)

    Hi Ivan,

    Since you are using a cache plugin on your site, it is very hard to tell you why this event is not firing. Do you have a public sandbox/staging site where you can disable this cache plugin?

    Thread Starter lijndiensten

    (@lijndiensten)

    Hi Thomas,

    The caching plugin is now disabled. Can you check if you are now able to troubleshoot? Thanks!

    Plugin Author Thomas Geiger

    (@duracelltomi)

    Hi,

    Now that you have disabled the cache plugin, I can see the gtm4wp.changeDetailViewEEC event firing. It is also sending data to your GA property, you should check your event reports.

    Thread Starter lijndiensten

    (@lijndiensten)

    Hej Thomas, indeed, events are now showing. So the cache plugin is the culprit. We’ll take it from there, thanks for pointing in the right direction!

    Ivan

Viewing 4 replies - 1 through 4 (of 4 total)
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