Guest checkout

Hi @zadarko

Thanks for reaching out!

I understand that you’ve enabled guest checkout on your site, however, when placing an order on your site, customers are asked to log in their credentials, correct?

I checked your site and I was able to replicate the issue here after clicking Go to Payment on the Cart page.

I replicated your setup on my personal site running on the default Storefront theme, however, I am unable to reproduce the issue on my end. I was able to place the order anonymously.

Can you please try to switch to the default Storefront theme and only WooCommerce plugin is enabled, create a test order and see if this works?

If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this guide without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here.

If this did not resolve the issue, please share your System Status Report, that will help us further troubleshoot.

You can find it via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Let us know how it goes!

Hi,

thank you for your answer.

I have found, and adjust the settings in theme. It is ok now. WordPress, woocommerce, theme, plugins was not the problem. It is ok now ??

Kind regards,

Darko

Hi Darko,

Really glad to hear that you managed to get this sorted ??

Since this has been resolved, feel free to create a new topic should you need any further help.

Also, if you have a few minutes, we’d love it if you could leave us a review:?

https://www.ads-software.com/support/plugin/woocommerce/reviews/

Cheers!