guest ticket not working

  • Resolved lordsnake

    (@lordsnake)


    5 years, 6 months ago

    I enable guest ticket submission, and also the supportcandy login page.
    But when I go to my ticket page, it is redirecting to WordPRess login and not allowing guest ticket submission, and isn’t even using the supportcandy login either.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter lordsnake

    (@lordsnake)

    please let me know if this is fixable, as I would like to test out this plugin over the weekend

    Plugin Contributor Nikhil G

    (@nsgawli)

    Hello @lordsnake,

    Please check below settings:
    1) Set login module to SupportCandy Login Form. You can set it in Support > Settings > General > Default Login setting.
    2) Allow guest tickets in Support > Settings > General > Allow guest ticket setting.

    Thread Starter lordsnake

    (@lordsnake)

    So you have literally completely ignored the actual question and told me to do both of the things I stated I have already done.

    Plugin Author SupportCandy

    (@supportcandy)

    Hello @lordsnake

    Sorry for misunderstanding, @nsgawli missed this which he doesn’t do often ??

    Request you to create ticket on our website so that one of our agent will help you investigate the issue.

Viewing 4 replies - 1 through 4 (of 4 total)
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