Guest tickets, bbpress issue

  • Hi,

    I was really interested in purchasing this plugin. I was about to do it but then I ran into some issues.

    Apparently, the plugin did not allow guests on my site to submit tickets even though I had set the property to true. I never received an email reply to my query about this issue.

    But that was one issue then I noticed that the bbpress forums disappeared mysteriously from the dashboard. After disabling all the plugins, I found out it was this plugin that caused it.

    Too many issues for me to rely on this plugin. I hope they keep working on it and make it better in the future.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author jquindlen

    (@jquindlen)

    Thanks for the feedback and sorry to hear that you had a few serious issue. I want to let you know that I never got an email regarding your guest posting issues, nor regarding these bbPress issues, but if you look on the support forum here you’ll see that I respond to just about every support request here and I would’ve been (and still am) happy to help. I’d prefer a chance to fix your problems so that at the very least no one else experiences them, but also to avoid this damaging 1 star rating that broadly summarizes years worth of hard work as terrible. Anyway, thanks again. I hope to be able to help you, but if not, best of luck in your search. ~ Jeff

    Plugin Author jquindlen

    (@jquindlen)

    Alright, just reactivated bbPress on one of my test sites. I’ve had issues with it doing this before, and then I patch it, and then somehow bbPress makes some changes and the issue appears anew. It’s very frustrating, and I still don’t know exactly why it keeps happening. Sigh. I’m working on patching the bbPress issue right now, should be fixed again in wpsc Support Tickets 4.9.24.

    Guest posting works fine for me on my tests, so there would have to be some other factors, like conflicting plugins or restrictive session settings on the server that contributed to your issue. If you’re willing to work with me, I’m sure I can get guest posting working on your environment.

    Just thought I’d update this after a brief investigation into your issues. Thanks.

    Plugin Author jquindlen

    (@jquindlen)

    Here was the changelog entry for the last time I fixed it, in 4.7.24:

    = 4.7.24 =
    * Fixed: Sigh. bbPress stopped working again, so I had to make all wpsc Support Ticket admins full bbPress admins to fix it

    Plugin Author jquindlen

    (@jquindlen)

    Hmm, apparently the fix is to deactivate wpsc Support Tickets, go into bbPress settings at wp-admin > Settings > Forums > and then uncheck the “Automatically give registered visitors the XXXX forum role” and save your settings. Once you’ve saved the settings, now just recheck the “Automatically give registered visitors the XXXX forum role” and save. Now reactivate wpsc Support Tickets and it should work perfectly with bbPress.

Viewing 4 replies - 1 through 4 (of 4 total)
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